CRM Authors: Xenia von Wedel, Ian Khan, PR.com Newswire, Steve Mordue

News Feed Item

RingCentral for Salesforce Launches on Salesforce.com’s AppExchange, the World's Leading Business Apps Marketplace

RingCentral, Inc., a leading provider of cloud business communications solutions, today announced it has launched the RingCentral App for Salesforce on the AppExchange, empowering businesses to connect with customers, partners and employees in entirely new ways.

RingCentral’s cloud-based phone system is designed for today’s businesses with mobile and dispersed workforces. It securely delivers quality voice, text and fax communications for businesses, regardless of size, locations, devices or budget. By integrating RingCentral with Salesforce, businesses can more effectively communicate with customers to provide productive sales support and service.

Built on the Salesforce Platform, the world’s leading cloud platform for social and mobile business apps, the RingCentral App for Salesforce is now available on the AppExchange at www.appexchange.com.

Comments on the News

  • “This integration will dramatically change how we consider using RingCentral going forward,” said John Whelan, VP of customer care for Rocket Lawyer, which uses RingCentral as the main phone system for 140 employees in its corporate office. “With Salesforce integration, I can now consider expanding RingCentral as the main phone system for our support organization.”
  • “To thrive in this new mobile era, companies need to transform the way they keep mobile and remote employees connected to customers and colleagues,” said Ron Huddleston, senior vice president for ISV and Channel, salesforce.com. “By leveraging the power of the Salesforce Platform, RingCentral gives businesses a cloud phone solution that empowers employees, no matter where they work, to communicate more effectively using the latest mobile and cloud tools.”
  • “With the new Salesforce integration, we’re building on our strategy to integrate with key enterprise cloud services to help businesses be more productive and provide better service,” said Kira Makagon, executive vice president of Innovation for RingCentral. “This integration gives companies, especially larger businesses, a better alternative to the inflexible hardware-based phone systems that don’t meet their new mobile and social communication needs.”

Connect in Entirely New Ways with Social and Mobile Cloud Technologies

Today’s businesses need an efficient and professional way to keep mobile and dispersed workforces connected to customers via a variety of devices and cloud solutions. RingCentral is meeting this need by integrating its cloud business communications solution with top enterprise cloud tools such as Salesforce. This integration is a key reason why businesses are switching out their legacy on-premise phone systems that don’t integrate with the latest mobile, social and cloud tools for a more flexible, cloud-based solution that’s designed to work the way businesses want to work today and in the future.

Product Key Features

By integrating with Salesforce, the RingCentral Office business phone solution helps sales and service organizations be more productive and provide better service by:

  • Quickly identifying leads and customers before picking up the phone by automatically matching incoming calls with customer records;
  • Easily clicking to dial contacts directly from within Salesforce, no longer wasting time manually punching in numbers on a desk phone;
  • Accurately logging call notes directly into the solution while working multiple sessions without needing to recall conversations to log notes after the fact.

Additional Resources

The RingCentral App for Salesforce is available for free to users with select editions of RingCentral Office and supports Salesforce Professional edition and above. For more information, go to http://www.ringcentral.com/office/features/salesforce-integration/overview.html.

About RingCentral

RingCentral is a leading provider of cloud business communications solutions. The company provides flexible and cost-effective services that support distributed workforces, mobile employees and the proliferation of “bring-your-own” communications devices. RingCentral enables convenient and effective communications for businesses across all their locations, all employees, all the time, thus fostering a more productive and dynamic workforce. Headquartered in San Mateo, California, RingCentral is privately held with backing from Sequoia Capital, Khosla Ventures, Cisco, Scale Ventures, and DAG Ventures. For more information on RingCentral products, call 1-877-268-2403 or by visit www.ringcentral.com.

About the AppExchange

The Salesforce AppExchange is the world’s leading business apps marketplace. With more than 1,800 partner apps and 1.7 million customer installs it is the most comprehensive source of social and mobile cloud apps for business. The Salesforce Platform is the world’s most trusted and comprehensive cloud platform for building social and mobile cloud apps, powering Salesforce CRM, and more than 3 million custom apps built by customers and partners. Apps built on the Salesforce Platform can be easily distributed and marketed through salesforce.com’s AppExchange.

Salesforce, AppExchange and others are trademarks of salesforce.com, inc.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

IoT & Smart Cities Stories
The platform combines the strengths of Singtel's extensive, intelligent network capabilities with Microsoft's cloud expertise to create a unique solution that sets new standards for IoT applications," said Mr Diomedes Kastanis, Head of IoT at Singtel. "Our solution provides speed, transparency and flexibility, paving the way for a more pervasive use of IoT to accelerate enterprises' digitalisation efforts. AI-powered intelligent connectivity over Microsoft Azure will be the fastest connected pat...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Druva is the global leader in Cloud Data Protection and Management, delivering the industry's first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence-dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. Druva's...
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, compared the Jevons Paradox to modern-day enterprise IT, examin...
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, we provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading...
DSR is a supplier of project management, consultancy services and IT solutions that increase effectiveness of a company's operations in the production sector. The company combines in-depth knowledge of international companies with expert knowledge utilising IT tools that support manufacturing and distribution processes. DSR ensures optimization and integration of internal processes which is necessary for companies to grow rapidly. The rapid growth is possible thanks, to specialized services an...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...