CRM Authors: Xenia von Wedel, Ian Khan, PR.com Newswire, Steve Mordue

News Feed Item

SugarCRM Expands Its Leadership Position in Development of Social Business Open Standards

SugarCRM, the world’s fastest-growing customer relationship management (CRM) company, today announced it has taken on new leadership roles with the OpenSocial Foundation to drive the development of social business open standards. SugarCRM’s CTO and co-founder, Clint Oram, has been appointed to the board, and John Mertic, SugarCRM community manager, has been appointed as secretary.

“The OpenSocial Foundation is pleased to have SugarCRM as the open source leader in the CRM industry join the board,” said Mark Weitzel, president of the OpenSocial Foundation and director, platform and ecosystem for Jive Software. “Together, we are enabling a rapidly growing ecosystem of cloud-based social business applications, driving innovation in the social web. Our forthcoming release of the OpenSocial standard will set an exciting new benchmark for social computing.”

Mertic said, “OpenSocial has clearly become the industry standard for social-enabled applications. With OpenSocial, SugarCRM will deliver an immersive social application experience spanning across multiple business process flows and business applications. We are excited to be a guiding member of this standards body.”

As a member of the OpenSocial Foundation, SugarCRM will collaborate with key members, including IBM and Jive Software, to set the next-generation standard for social integrations in the enterprise. The OpenSocial Foundation will hold its annual meeting, the OpenSocial State of the Union 2012, on July 17th in conjunction with OSCON 2012 in Portland, Oregon.

“Unlike the proprietary models for social business solutions that are being touted by legacy CRM vendors, SugarCRM is working with other open standards leaders like Jive and IBM to develop open social business solutions that integrate and interoperate between best-of-breed solutions,” said Oram.

SugarCRM’s Open Platform and Business Model Drives Community Growth

The SugarCRM developer community continues to show strong growth, contributing to over 11 million downloads of Sugar Community Edition (CE) to date. During Q2 2012 alone, Sugar CE has been downloaded over 130,000 times from open source software site SourceForge, and it is currently the number one CRM project with approximately one download per minute.

“The global software market is increasingly recognizing that open source CRM gives organizations the flexibility to connect with customers any way that works for them,” Oram added. “And for SugarCRM, the open source model isn’t just about exposing code – we put openness at the very heart of our business, and we’re working on building transparency and trust into all of our interactions with the Sugar community.”

Thriving Ecosystem Accelerates Product Development and Quality

The SugarCRM Open+ Partner Program includes a robust network of over 200 development organizations who are certified on the Sugar Agile Development Methodology and directly contribute to the development of the SugarCRM product line – making the product better at a faster rate than would be possible with a proprietary CRM solution. During the last 12 months, over 150 code contributions from the community have been contributed and merged back into the core source tree of SugarCRM. Some of the latest community projects incorporated into SugarCRM include:

  • ECalendar: An enhanced calendar management solution with a more responsive AJAX user interface along with drag-and-drop editing of calls and meetings.
  • iCal Patch: An extension of the vCal functionality of SugarCRM, enabling publishing of iCal-compatible vCals, and allowing Sugar calendars to be viewed within any iCal-compatible program such as Apple iCal or Google Calendar.

Letrium is an organization comprised of community developers who have built several add-ons for SugarCRM, including the ECalendar add-on. “Users were looking to us to build a sophisticated calendar that integrated with SugarCRM, and SugarCRM was so pleased with the outcome of our project, they decided to collaborate with us to integrate our code back into the core application,” said Yuri Kuznetsov, developer at Letrium. “SugarCRM offers a flexible platform that’s easy for us to work with, and we are always seeking new, creative ways to flex the power of the application. We look forward to working on more collaborations with SugarCRM.”

About The SugarCRM Developer Community

With over 33,000 registered developers and more than 1,000 projects on SugarForge.org, the SugarCRM developer community plays a key role in the ongoing development and enhancement of all of SugarCRM’s products. Since customers and developers have complete access to the Sugar platform, they can actively modify, extend, and integrate Sugar to meet the unique needs of their organizations. SugarCRM developers share their solutions on SugarForge, SugarCRM’s developer community resource, and SugarExchange, SugarCRM’s commercial repository of extensions and complementary applications. For more information, visit the SugarCRM Developer blog, or the Community webpage.

About SugarCRM

SugarCRM makes CRM simple. As the world's fastest growing customer relationship management (CRM) company, SugarCRM applications have been downloaded more than 11 million times and currently serve over 1,000,000 end users. Over 7,000 organizations have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld and Customer Interaction Solutions.

For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email contact@sugarcrm.com, or visit www.sugarcrm.com. You can also connect with SugarCRM on Facebook, Twitter and YouTube.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

IoT & Smart Cities Stories
Moroccanoil®, the global leader in oil-infused beauty, is thrilled to announce the NEW Moroccanoil Color Depositing Masks, a collection of dual-benefit hair masks that deposit pure pigments while providing the treatment benefits of a deep conditioning mask. The collection consists of seven curated shades for commitment-free, beautifully-colored hair that looks and feels healthy.
The textured-hair category is inarguably the hottest in the haircare space today. This has been driven by the proliferation of founder brands started by curly and coily consumers and savvy consumers who increasingly want products specifically for their texture type. This trend is underscored by the latest insights from NaturallyCurly's 2018 TextureTrends report, released today. According to the 2018 TextureTrends Report, more than 80 percent of women with curly and coily hair say they purcha...
The textured-hair category is inarguably the hottest in the haircare space today. This has been driven by the proliferation of founder brands started by curly and coily consumers and savvy consumers who increasingly want products specifically for their texture type. This trend is underscored by the latest insights from NaturallyCurly's 2018 TextureTrends report, released today. According to the 2018 TextureTrends Report, more than 80 percent of women with curly and coily hair say they purcha...
We all love the many benefits of natural plant oils, used as a deap treatment before shampooing, at home or at the beach, but is there an all-in-one solution for everyday intensive nutrition and modern styling?I am passionate about the benefits of natural extracts with tried-and-tested results, which I have used to develop my own brand (lemon for its acid ph, wheat germ for its fortifying action…). I wanted a product which combined caring and styling effects, and which could be used after shampo...
The platform combines the strengths of Singtel's extensive, intelligent network capabilities with Microsoft's cloud expertise to create a unique solution that sets new standards for IoT applications," said Mr Diomedes Kastanis, Head of IoT at Singtel. "Our solution provides speed, transparency and flexibility, paving the way for a more pervasive use of IoT to accelerate enterprises' digitalisation efforts. AI-powered intelligent connectivity over Microsoft Azure will be the fastest connected pat...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Druva is the global leader in Cloud Data Protection and Management, delivering the industry's first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence-dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. Druva's...
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.