Welcome!

CRM Authors: Xenia von Wedel, Ian Khan, PR.com Newswire, Steve Mordue

Related Topics: CRM, Open Source Cloud, SOAWorld Conference & Expo 2007 West

CRM: Article

Centric CRM CEO David Richards to Deliver General Session Presentation at SYS-CON's SOA Enterprise Open Source Event in June

CEO David Richards Will Deliver His Presentation "Putting the 'Enterprise' into Enterprise Open Source Software"

SYS-CON Events announced that Centric CRM will be one of the sponsors of the SOA Enterprise Open Source Conference to take place June 5-6, 2006, at the historical Roosevelt Hotel in New York City.

David Richards, CEO of Centric CRM will also deliver one of the general sessions at the conference. Since 1989, David has worked with a combination of mature and growth companies. He began his career as President of AutoNet in 1989 and served in that capacity for two years; this early stage company established one of the earliest electronic marketplaces of used-vehicles in the United States.

After AutoNet, David joined the Greensboro (NC) News & Record, a subsidiary of Landmark Communications. In his role of vice president of sales and marketing he was responsible for all of the company’s revenue departments: advertising, circulation, promotions, marketing and specialty publications. After serving with the News & Record David moved into the position of vice president of corporate development at Landmark. He reported to the CEO and worked with the senior executive team making investments in new media.

In 1995 David was appointed president & CEO of InfiNet, Inc. InfiNet was a three-way joint venture of Landmark, Gannett and Knight-Ridder – the former being the founding company, the latter two follow-along investors. InfiNet is now wholly-owned by Gannett. David returned to Landmark in 1997 to become corporate vice president. In this position he was responsible for two, wholly-owned subsidiaries: Landmark Community Interests and CareerWeb.

In April 1998, David was named chairman & CEO of Physicians’ Online, a company backed by venture capitalists including AT&T Ventures, Invesco Funds, and Advent International. At that time Physicians’ Online was the largest authenticated community of on-line physicians in the world (+ 200,000 MD members). POL was a turnaround that David successfully sold after 18 months for $180 million prior to his departure in December 1999. David founded Centric CRM in January 2000.

David received his BA from Williams College and his MBA from the Colgate Darden Graduate School of Business Administration at the University of Virginia. He is married to Janie Battle Richards and they live with their two sons in Norfolk, VA.

Centric CRM Presentation Abstract: “Putting the 'Enterprise' into Enterprise Open Source Software”
CRM—Customer Relationship Management—is a business strategy, not a technology. Every organization employs some method of CRM whether it be a deck of index cards, a spreadsheet, or an expensive proprietary computer system. Until recently, sophisticated CRM systems were reserved exclusively for very large enterprises. Fortunately, that is no longer the case. One of the most exciting developments in CRM technology is the emergence of true enterprise-class open source CRM applications. By their very nature, open source applications are less expensive to acquire, deploy and support than proprietary solutions. When correctly designed and implemented, an Enterprise Open Source system like Centric CRM 4.0 will provide true enterprise-class security, scalability, and features at a price and in a form accessible to everyone.

David Richards’ presentation will focus on several key points of concern to IT decision-makers looking to support critical corporate business objectives with Enterprise Open Source solutions. Among them, Mr. Richards will explore:

-An appropriate definition of “Customer Relationship Management,” and what it means for the enterprise

-An examination of the expanding definition of “Open Source,” including the emerging notion of “Enterprise Open Source”

-The inescapable reality of today’s complex IT environments—mixed operating systems, mixed licenses, multiple vendors, and budget pressures—and how Centric CRM 4.0 is designed to integrate into those environments

-Architectural considerations for true Enterprise Open Source solutions including security, scalability, flexibility, ease of deployment and maintenance, and development discipline

Attendees should leave this presentation with a general understanding of some of the larger trends and issues within the overall Enterprise Open Source application space, and a particular understanding of how Centric CRM is designed from the ground up with those issues in mind.

The Most Distinguished Conference Faculty of the Year
This year’s conference will feature more than 100 distinguished faculty members who are the world’s top celebrity experts in their fields, presenting more than 96 sessions and power panels in three distinct themes: SOA Web Services, Enterprise Open Source, and Real-World AJAX. The conference offers seven simultaneous tracks in two information-packed days.

The conference faculty includes Andy Astor, co-founder and CEO of EnterpriseDB; Jeff Barr, SOA program manager of Amazon.com; Brian Behlendorf, founder of Collabnet; Steve Benfield, CTO of Agentis Software; Dave Chappell, SOA expert and chief technology evangelist of Sonic Software; Si Chen, founder of Open Source Strategies; Christophe Coenraets, Ajax-Flex Integration guru of Adobe; Shaun Connolly, product management vice president of JBoss; Dr. Mark M. Davydov, internationally known expert of SOA and Web Services; Christian Donner, senior technical architect of Molecular; Jean-Jacques Dubray, NetWeaver architect of SAP; Yakov Fain, editor of Java Developer’s Journal and the co-author of the upcoming book Rich Internet Applications with Adobe Flex and Java: Secrets of the Masters; John Fallows, author and Ajax evangelist of Oracle; Dan Foody, CTO of Actional; Zak Greant, leading Free Software and Open Source evangelist; Kevin Hakman, co-founder of Tibco’s General Interface; Dion Hinchcliffe, editor of Web 2.0 Journal and the upcoming book Real-World Ajax: Secrets of the Masters; Simon Horwith, editor of ColdFusion Developer’s Journal; Jonas Jacobi, author and Java evangelist of Oracle; Ajit Jaokar, leading Web 2.0 evangelist; Werner Keil, software architect specializing in Java and Microsoft technologies; Mike Kochanik, vice president of CollabNet; Eugene Kuznetsov, leading SOA and XML pioneer; Jason Levitt, technical evangelist of Yahoo Developer Network; Joe Lichtenberg, vice president of Bowstreet; Morgan Lim, co-founder of open source company RaptorHead; David S. Linthicum, a well-known author and SOA expert; Paul Lipton, well-known SOA evangelist and senior architect at CA; James McGovern, an industry thought leader in SOA; Aaron Mulder, CTO of Chariot Solutions; Eric Newcomer, CTO of Iona Technologies; Duane Nickull, chair of OASIS SOA RM Technical Committee; Jim Phalen, Flash and rich client expert and vice president of Stream57; Victor Rasputnis, well-known speaker and expert on SOA technologies; Anil Saldhana, chair of Apache Scout Project and top trainer at JBoss; James Schweitzer, open source specialist of IBM; Alan Shimel, a member of Open Source Snort Rules Consortium Board of Directors; Bruce Snyder, a founding member of Apache Geronimo and SOA expert; Anatole Tartakovsky, CTO of Computer Technology, Inc. and Ajax/Flex expert; Eero Teerikorpi, CEO of Emic Networks; Jason Van Zyl, chair of Apache Maven PMC; Shaun Walker, founder and president of Perpetual Motion Interactive Systems and ASP.NET expert; Tony Wasserman, executive director of the Center for Open Source Investigation and professor at Carnegie Mellon West; Coach Wei, founder and CTO of Nexaweb; Michael Wheaton, SOA expert of Sun Microsystems; Chip Wilson, CTO of Geniant; Peter Yared, founder and CEO of Active Grid; Michael Juntao Yuan, SOA and Java expert of JBoss, Inc.

The conference on-site delegate registrations are limited to 500 attendees, and is expected to sell out. In addition to the live audience, more than 20,000 simulcast viewers are expected to tune into keynotes and general sessions live on SYS-CON.TV at www.SYS-CON.TV.

Sponsorship and Exhibit Opportunities
SOA Web Services Conference, co-located with the Enterprise Open Source Conference, will be sponsored by a total of eight leading SOA and Enterprise Open Source technology vendors. The conference will offer exhibit opportunities to other vendors in addition to main event sponsors. Additional information on sponsorship and exhibit opportunities can be obtained by email at events(at)sys-con.com or by phone at 201 802-3021.

More Stories By CRM News Desk

CRM News Desk trawls information and news sources for the latest developments in Customer Relationship Management, and brings you relevant material about the current and future software tools being used by companies to manage their relationships with customers, including the capture, storage and analysis of customer, vendor, partner, and internal process information.

Comments (3) View Comments

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


Most Recent Comments
SYS-CON Italy News Desk 04/27/06 05:13:42 PM EDT

David Richards, CEO of Centric CRM will also deliver one of the general sessions at the conference. Since 1989, David has worked with a combination of mature and growth companies. He began his career as President of AutoNet in 1989 and served in that capacity for two years; this early stage company established one of the earliest electronic marketplaces of used-vehicles in the United States.

Enterprise Open Source Magazine News Desk 04/27/06 05:07:05 PM EDT

David Richards, CEO of Centric CRM will also deliver one of the general sessions at the conference. Since 1989, David has worked with a combination of mature and growth companies. He began his career as President of AutoNet in 1989 and served in that capacity for two years; this early stage company established one of the earliest electronic marketplaces of used-vehicles in the United States.

Enterprise Open Source Magazine News Desk 04/27/06 04:55:48 PM EDT

David Richards, CEO of Centric CRM will also deliver one of the general sessions at the conference. Since 1989, David has worked with a combination of mature and growth companies. He began his career as President of AutoNet in 1989 and served in that capacity for two years; this early stage company established one of the earliest electronic marketplaces of used-vehicles in the United States.

@ThingsExpo Stories
Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that help its customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business or per...
We are seeing a major migration of enterprises applications to the cloud. As cloud and business use of real time applications accelerate, legacy networks are no longer able to architecturally support cloud adoption and deliver the performance and security required by highly distributed enterprises. These outdated solutions have become more costly and complicated to implement, install, manage, and maintain.SD-WAN offers unlimited capabilities for accessing the benefits of the cloud and Internet. ...
Bill Schmarzo, author of "Big Data: Understanding How Data Powers Big Business" and "Big Data MBA: Driving Business Strategies with Data Science," is responsible for setting the strategy and defining the Big Data service offerings and capabilities for EMC Global Services Big Data Practice. As the CTO for the Big Data Practice, he is responsible for working with organizations to help them identify where and how to start their big data journeys. He's written several white papers, is an avid blogge...
DXWorldEXPO LLC, the producer of the world's most influential technology conferences and trade shows has announced the 22nd International CloudEXPO | DXWorldEXPO "Early Bird Registration" is now open. Register for Full Conference "Gold Pass" ▸ Here (Expo Hall ▸ Here)
Charles Araujo is an industry analyst, internationally recognized authority on the Digital Enterprise and author of The Quantum Age of IT: Why Everything You Know About IT is About to Change. As Principal Analyst with Intellyx, he writes, speaks and advises organizations on how to navigate through this time of disruption. He is also the founder of The Institute for Digital Transformation and a sought after keynote speaker. He has been a regular contributor to both InformationWeek and CIO Insight...
Join IBM November 1 at 21st Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA, and learn how IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Cognitive analysis impacts today’s systems with unparalleled ability that were previously available only to manned, back-end operations. Thanks to cloud processing, IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Imagine a robot vacuum that becomes your personal assistant tha...
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
I think DevOps is now a rambunctious teenager - it's starting to get a mind of its own, wanting to get its own things but it still needs some adult supervision," explained Thomas Hooker, VP of marketing at CollabNet, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Recently, WebRTC has a lot of eyes from market. The use cases of WebRTC are expanding - video chat, online education, online health care etc. Not only for human-to-human communication, but also IoT use cases such as machine to human use cases can be seen recently. One of the typical use-case is remote camera monitoring. With WebRTC, people can have interoperability and flexibility for deploying monitoring service. However, the benefit of WebRTC for IoT is not only its convenience and interopera...
Cloud-enabled transformation has evolved from cost saving measure to business innovation strategy -- one that combines the cloud with cognitive capabilities to drive market disruption. Learn how you can achieve the insight and agility you need to gain a competitive advantage. Industry-acclaimed CTO and cloud expert, Shankar Kalyana presents. Only the most exceptional IBMers are appointed with the rare distinction of IBM Fellow, the highest technical honor in the company. Shankar has also receive...
It is of utmost importance for the future success of WebRTC to ensure that interoperability is operational between web browsers and any WebRTC-compliant client. To be guaranteed as operational and effective, interoperability must be tested extensively by establishing WebRTC data and media connections between different web browsers running on different devices and operating systems. In his session at WebRTC Summit at @ThingsExpo, Dr. Alex Gouaillard, CEO and Founder of CoSMo Software, presented ...
WebRTC is great technology to build your own communication tools. It will be even more exciting experience it with advanced devices, such as a 360 Camera, 360 microphone, and a depth sensor camera. In his session at @ThingsExpo, Masashi Ganeko, a manager at INFOCOM Corporation, introduced two experimental projects from his team and what they learned from them. "Shotoku Tamago" uses the robot audition software HARK to track speakers in 360 video of a remote party. "Virtual Teleport" uses a multip...
Business professionals no longer wonder if they'll migrate to the cloud; it's now a matter of when. The cloud environment has proved to be a major force in transitioning to an agile business model that enables quick decisions and fast implementation that solidify customer relationships. And when the cloud is combined with the power of cognitive computing, it drives innovation and transformation that achieves astounding competitive advantage.
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, discussed the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
IoT is rapidly becoming mainstream as more and more investments are made into the platforms and technology. As this movement continues to expand and gain momentum it creates a massive wall of noise that can be difficult to sift through. Unfortunately, this inevitably makes IoT less approachable for people to get started with and can hamper efforts to integrate this key technology into your own portfolio. There are so many connected products already in place today with many hundreds more on the h...
When shopping for a new data processing platform for IoT solutions, many development teams want to be able to test-drive options before making a choice. Yet when evaluating an IoT solution, it’s simply not feasible to do so at scale with physical devices. Building a sensor simulator is the next best choice; however, generating a realistic simulation at very high TPS with ease of configurability is a formidable challenge. When dealing with multiple application or transport protocols, you would be...
Detecting internal user threats in the Big Data eco-system is challenging and cumbersome. Many organizations monitor internal usage of the Big Data eco-system using a set of alerts. This is not a scalable process given the increase in the number of alerts with the accelerating growth in data volume and user base. Organizations are increasingly leveraging machine learning to monitor only those data elements that are sensitive and critical, autonomously establish monitoring policies, and to detect...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settl...
In his session at @ThingsExpo, Dr. Robert Cohen, an economist and senior fellow at the Economic Strategy Institute, presented the findings of a series of six detailed case studies of how large corporations are implementing IoT. The session explored how IoT has improved their economic performance, had major impacts on business models and resulted in impressive ROIs. The companies covered span manufacturing and services firms. He also explored servicification, how manufacturing firms shift from se...
DevOpsSummit New York 2018, colocated with CloudEXPO | DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City. Digital Transformation (DX) is a major focus with the introduction of DXWorldEXPO within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of bus...