CRM Authors: Xenia von Wedel, Ian Khan, PR.com Newswire, Steve Mordue

Related Topics: CRM

CRM: Blog Post

A Balancing Act for Life

Author Hubert Rampersad talks about his personal balanced scorecard coaching framework and his views on happiness in life

Hubert Rampersad is one of the most interesting people I have ever met. His interests range from corporate quality to individual happiness. His book, Personal Balanced Scorecard: The Way to Individual Happiness, Personal Integrity and Organizational Effectiveness, which has been translated into 20 languages, discusses the intersection of individual and organizational well-being.

He has developed an overall framework that integrates methodologies such as performance management, talent management, and total quality management, and enables organizations and individuals to work together for common benefit.

He and I recently talked about his work, his efforts to integrate individual and organizational benefit, and the connection his integrated model has to coaching. Edited excerpts of our conversation follow:

Hubert, what is the personal balanced scorecard?
The personal balanced scorecard (PBSC) encompasses personal ambition (mission, vision, and key roles), critical success factors, objectives, performance measures, targets, and improvement actions. Personal ambition is a set of guiding principles that clearly states who you are, where you are going, where you want to be, etc., and that embodies your values. The PBSC elements are divided among four perspectives, which should be in balance:

1. Internal: your physical health and mental state

2. External: relations with your spouse, children, friends, employer, colleagues, and others

3. Knowledge and learning: your skills and learning ability

4. Financial: fiscal stability

What I like about your process is that you recognize that individuals have self-interest—and that is O.K. I am always amazed at the way many corporations expect their employees to worship the corporate god and act like they have no self-interest at all. To me, this delusion just promotes phoniness and pretense.
The PBSC coaching framework consists of 10 steps, which focus on two distinct areas: life and career coaching and executive coaching. PBSC life and career coaching is related to personal effectiveness and growth in life. The emphasis is on excelling in everything you do, making the right choices in developing your future, having a happier and more fulfilling life, and facing new life challenges.

How is your PBSC related to individual and executive coaching?

PBSC executive coaching focuses on managers who would like to develop their personal leadership, improve employee performance, enhance employee engagement, empower their employees, create trust and a real learning organization, increase employee self-responsibility and work enjoyment, and ultimately, enhance sustainable organizational effectiveness.

How do you get people to develop self-awareness, to think deeply during this coaching process, about who they are, where they are going, their dreams, their values, and to see the big picture and their place in it?
I've introduced an integrated breathing and silence exercise—as part of the PBSC coaching process—which has proven to be very effective. By paying attention to your own thoughts during this exercise, you can discover your desired identity and you will be able to distance yourself from your preconceived mind-set.

I teach people to be open to all images that come up in their minds, based on personal ambition questions (for example, "What makes me happy?" "Who am I?" or "What is my main purpose in life?"), and listening carefully to the answers of their inner voice to help them learn to look at life with new eyes, and perceive what goes on within them.

More Stories By Hubert Rampersad

Hubert K. Rampersad, B.S., M.Sc., Ph.D. is a Leading Expert on Personal Branding, Bestselling Author, and Keynote Speaker. He is president at TPS International Inc. and Personal Branding University in the US and author of the bestselling books “Total Performance Scorecard” , “Personal Balanced Scorecard”, “TPS-Lean Six Sigma”, and “Authentic Personal Branding: A new blueprint for building and aligning a powerful leadership brand' which have been published in many languages.

Dr. Rampersad is member of the Editorial Advisory Board of the journal Training and Management Development Methods (UK), journal Measuring Business Excellence (UK), TQM Magazine (UK), and Singapore Management Review. He is also a member of Marshall Goldsmith's prestigious Thought Leader Advisory Board (San Diego), and selected by The Marshall Goldsmith School of Management as one of the 35 distinguished thought leaders in the US in the field of leadership development. His views on happiness in life and work were published in BusinessWeek.

IoT & Smart Cities Stories
The deluge of IoT sensor data collected from connected devices and the powerful AI required to make that data actionable are giving rise to a hybrid ecosystem in which cloud, on-prem and edge processes become interweaved. Attendees will learn how emerging composable infrastructure solutions deliver the adaptive architecture needed to manage this new data reality. Machine learning algorithms can better anticipate data storms and automate resources to support surges, including fully scalable GPU-c...
Machine learning has taken residence at our cities' cores and now we can finally have "smart cities." Cities are a collection of buildings made to provide the structure and safety necessary for people to function, create and survive. Buildings are a pool of ever-changing performance data from large automated systems such as heating and cooling to the people that live and work within them. Through machine learning, buildings can optimize performance, reduce costs, and improve occupant comfort by ...
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
Digital Transformation: Preparing Cloud & IoT Security for the Age of Artificial Intelligence. As automation and artificial intelligence (AI) power solution development and delivery, many businesses need to build backend cloud capabilities. Well-poised organizations, marketing smart devices with AI and BlockChain capabilities prepare to refine compliance and regulatory capabilities in 2018. Volumes of health, financial, technical and privacy data, along with tightening compliance requirements by...
Predicting the future has never been more challenging - not because of the lack of data but because of the flood of ungoverned and risk laden information. Microsoft states that 2.5 exabytes of data are created every day. Expectations and reliance on data are being pushed to the limits, as demands around hybrid options continue to grow.
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to ...
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities - ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups.
As IoT continues to increase momentum, so does the associated risk. Secure Device Lifecycle Management (DLM) is ranked as one of the most important technology areas of IoT. Driving this trend is the realization that secure support for IoT devices provides companies the ability to deliver high-quality, reliable, secure offerings faster, create new revenue streams, and reduce support costs, all while building a competitive advantage in their markets. In this session, we will use customer use cases...