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Transverse Receives 2009 TMC Labs Innovation Award

Transverse announced today that Technology Marketing Corporation (TMC) has awarded them the 2009 TMC Labs Innovation Award from Customer Interaction Solutions magazine for the CRM component of their blee(p) Business Support System (BSS) for the Telecom Industry.

“The TMC Labs Innovation Award granted to Transverse for blee(p)’s CRM capabilities, is yet another example of how leveraging state-of-the-art technologies on an open source foundation can improve the customer experience and push innovation into a BSS marketplace otherwise devoid of CRM excellence,” stated Jim Messer, president and CEO of Transverse. “We are honored that our solution, blee(p), has been recognized by TMC Labs.”

Transverse’s flagship product, Business Logic Execution Environment Platform, or blee(p), is a web-based, on-demand, real-time, commercial open source, back office support system that is a fully integrated business management solution. blee(p) delivers advanced functionality in many key areas including product catalog, mediation, rating, billing and customer relationship management. blee(p) CRM is a robust customer interaction management solution that takes advantage of modern software architectures to reduce operating expenses and other complexities associated with call center management. Among its many benefits, blee(p) CRM lowers overhead by supporting virtual CSRs, offers a “follow the sun” approach to avoid overtime charges, and is fully integrated with the blee(p) BSS so that CSRs can handle multiple business scenarios from a single location.

"Transverse has clearly shown the staff of TMC Labs that Transverse has made a significant contribution to CRM," said Nadji Tehrani, founder and chairman of TMC and publisher of Customer Interaction Solutions. “We’re proud to honor their outstanding accomplishment with a TMC Labs Innovation Award this year.”

“Transverse has demonstrated their out-of-box thinking in their offering of blee(p),” said Tom Keating, CTO and TMC Labs Editorial Director. “I’m sure we will see other extraordinary solutions from Transverse as they continue their efforts toward improving the future of CRM.”

The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving the communications technology. The TMC Labs Innovation Awards are granted to companies with the most gripping solutions brought to market, not necessarily the best-selling products but the most innovative.

The September and October 2009 issues of Customer Interaction Solutions magazine will include the TMC Labs 2009 Innovation Award winners.

About Transverse

Based in Austin, TX, Transverse is a leader in providing high-quality, low-cost, carrier-grade business support solutions to communications service providers, utilities, and financial services markets. Unlike traditional solutions providers, Transverse’s flexible and adaptable end-to-end BSS solution leverages cutting-edge technologies and the most advanced open source software enabling service providers to efficiently deploy and support new revenue streams or business models. For more information, visit www.gotransverse.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC

Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,000 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces ITEXPO, 4GWE Conference (in conjunction with Crossfire Media), Digium|Asterisk World and AstriCon (in conjunction with Digium), and Communications Developer Conference.

TMC also serves technology professionals with industry-specific Web sites: www.IT.TMCnet.com, Cable.TMCnet.com, 4G-wirelessevolution.TMCnet.com, Robotics.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com.

For more information about TMC, visit www.tmcnet.com.

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