CRM Authors: Xenia von Wedel, Ian Khan, PR.com Newswire, Steve Mordue

News Feed Item

Transverse Receives 2009 TMC Labs Innovation Award

Transverse announced today that Technology Marketing Corporation (TMC) has awarded them the 2009 TMC Labs Innovation Award from Customer Interaction Solutions magazine for the CRM component of their blee(p) Business Support System (BSS) for the Telecom Industry.

“The TMC Labs Innovation Award granted to Transverse for blee(p)’s CRM capabilities, is yet another example of how leveraging state-of-the-art technologies on an open source foundation can improve the customer experience and push innovation into a BSS marketplace otherwise devoid of CRM excellence,” stated Jim Messer, president and CEO of Transverse. “We are honored that our solution, blee(p), has been recognized by TMC Labs.”

Transverse’s flagship product, Business Logic Execution Environment Platform, or blee(p), is a web-based, on-demand, real-time, commercial open source, back office support system that is a fully integrated business management solution. blee(p) delivers advanced functionality in many key areas including product catalog, mediation, rating, billing and customer relationship management. blee(p) CRM is a robust customer interaction management solution that takes advantage of modern software architectures to reduce operating expenses and other complexities associated with call center management. Among its many benefits, blee(p) CRM lowers overhead by supporting virtual CSRs, offers a “follow the sun” approach to avoid overtime charges, and is fully integrated with the blee(p) BSS so that CSRs can handle multiple business scenarios from a single location.

"Transverse has clearly shown the staff of TMC Labs that Transverse has made a significant contribution to CRM," said Nadji Tehrani, founder and chairman of TMC and publisher of Customer Interaction Solutions. “We’re proud to honor their outstanding accomplishment with a TMC Labs Innovation Award this year.”

“Transverse has demonstrated their out-of-box thinking in their offering of blee(p),” said Tom Keating, CTO and TMC Labs Editorial Director. “I’m sure we will see other extraordinary solutions from Transverse as they continue their efforts toward improving the future of CRM.”

The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving the communications technology. The TMC Labs Innovation Awards are granted to companies with the most gripping solutions brought to market, not necessarily the best-selling products but the most innovative.

The September and October 2009 issues of Customer Interaction Solutions magazine will include the TMC Labs 2009 Innovation Award winners.

About Transverse

Based in Austin, TX, Transverse is a leader in providing high-quality, low-cost, carrier-grade business support solutions to communications service providers, utilities, and financial services markets. Unlike traditional solutions providers, Transverse’s flexible and adaptable end-to-end BSS solution leverages cutting-edge technologies and the most advanced open source software enabling service providers to efficiently deploy and support new revenue streams or business models. For more information, visit www.gotransverse.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC

Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,000 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces ITEXPO, 4GWE Conference (in conjunction with Crossfire Media), Digium|Asterisk World and AstriCon (in conjunction with Digium), and Communications Developer Conference.

TMC also serves technology professionals with industry-specific Web sites: www.IT.TMCnet.com, Cable.TMCnet.com, 4G-wirelessevolution.TMCnet.com, Robotics.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com.

For more information about TMC, visit www.tmcnet.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

IoT & Smart Cities Stories
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
We are seeing a major migration of enterprises applications to the cloud. As cloud and business use of real time applications accelerate, legacy networks are no longer able to architecturally support cloud adoption and deliver the performance and security required by highly distributed enterprises. These outdated solutions have become more costly and complicated to implement, install, manage, and maintain.SD-WAN offers unlimited capabilities for accessing the benefits of the cloud and Internet. ...
Business professionals no longer wonder if they'll migrate to the cloud; it's now a matter of when. The cloud environment has proved to be a major force in transitioning to an agile business model that enables quick decisions and fast implementation that solidify customer relationships. And when the cloud is combined with the power of cognitive computing, it drives innovation and transformation that achieves astounding competitive advantage.
SYS-CON Events announced today that Silicon India has been named “Media Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Published in Silicon Valley, Silicon India magazine is the premiere platform for CIOs to discuss their innovative enterprise solutions and allows IT vendors to learn about new solutions that can help grow their business.
DXWorldEXPO LLC announced today that "IoT Now" was named media sponsor of CloudEXPO | DXWorldEXPO 2018 New York, which will take place on November 11-13, 2018 in New York City, NY. IoT Now explores the evolving opportunities and challenges facing CSPs, and it passes on some lessons learned from those who have taken the first steps in next-gen IoT services.
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
Founded in 2000, Chetu Inc. is a global provider of customized software development solutions and IT staff augmentation services for software technology providers. By providing clients with unparalleled niche technology expertise and industry experience, Chetu has become the premiere long-term, back-end software development partner for start-ups, SMBs, and Fortune 500 companies. Chetu is headquartered in Plantation, Florida, with thirteen offices throughout the U.S. and abroad.
SYS-CON Events announced today that DatacenterDynamics has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY. DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
DXWorldEXPO LLC announced today that All in Mobile, a mobile app development company from Poland, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. All In Mobile is a mobile app development company from Poland. Since 2014, they maintain passion for developing mobile applications for enterprises and startups worldwide.
Nicolas Fierro is CEO of MIMIR Blockchain Solutions. He is a programmer, technologist, and operations dev who has worked with Ethereum and blockchain since 2014. His knowledge in blockchain dates to when he performed dev ops services to the Ethereum Foundation as one the privileged few developers to work with the original core team in Switzerland.