|By Ambal Balakrishnan||
|July 21, 2009 05:30 PM EDT||
Bernie Borges' new book: Marketing 2.0: Bridging the Gap between Seller and Buyers through Social Media Marketing. Bernie's book aims to give a macro view of social media marketing with a focus on "what it is" and "how" small and medium size businesses (SMB) can develop a strategy, implement it and measure results.
Marketing 2.0: Bridging the Gap between Seller and Buyers through Social Media Marketing covers these topics:
- Marketing 2.0
What is Web 2.0 and Social Media?
Think Like a Publisher: Content Marketing
The Lifecycle of Interaction in Social Media Marketing
Measuring Results in Social Media Marketing
Risks in Social Media Marketing
Benefits of Social Media Marketing
Case Studies - SMBs Succeding with Social Media
We have invited Bernie Borges, the author of Marketing 2.0: Bridging the Gap between Seller and Buyers through Social Media Marketing to discuss his book. Bernie Borges is the Chief Find Officer of Find and Convert, an Inbound Marketing agency serving clients nationwide. Find and Convert helps companies get found on the web and build profitable relationships through search marketing and social media marketing strategies.
Bernie is a podcaster, blogger and frequent speaker on social media trends in business. Bernie is a native of New York, N.Y, and resides in Palm Harbor, Florida with family.
Blog Find and Convert Twitter BernieBay
Buyers learn to trust the sellers who engage in authentic relationships
Ambal Balakrishnan: Bernie, it is a great pleasure to discuss your Marketing 2.0 Social Media Book. Thanx for finding time out of your very busy schedule to provide your valuable insights to our readers. Tell us about what Find and Convert does?
Bernie Borges: Find and Convert is an inbound marketing agency. We create winning marketing strategies on the web for our clients through search engine optimization (SEO), pay-per-click (PPC), social media, content marketing and web analytics. Our clients are mostly SMBs marketing on a national and some international scale. We are meticulous about measuring results that matter for our clients.
Ambal Balakrishnan: What prompted you to embark on writing Marketing 2.0 Social Media Book?
Bernie Borges: I started Find and Convert in 2002. In 2006 I started to hear about "Web 2.0." As I got involved in social networking I began to recognize the opportunities for business. But, I observed that most SMBs are very conservative in their thinking. Most clients and audiences I spoke to had interest in learning about social media but were not acting on it. I wrote this book to communicate that marketing on the social web is a mindset. Business owners and executive must first understand the mindset before they embrace the tactics comprised of blogs, social networks, Twitter, video, photos, etc. The mindset must come before the tactics.
Ambal Balakrishnan: Give us the background of how you gained an interest in Social Media Marketing?
Bernie Borges: I have been speaking on Internet marketing strategies for about five years. I enjoy speaking and use it as part of my marketing strategy to gain awareness and capture business opportunities. Around 2006 as Web 2.0 topics began to gain popularity I began speaking on them. Around 2007 the Web 2.0 topic evolved to social media. As I embraced social media, I began to speak more on it, which eventually gave me the inspiration to write a book for SMBs to help them develop a strategy for social media.
Ambal Balakrishnan: Please walk us through the book writing life-cycle. How did it evolve and its journey from concept to launch?
Bernie Borges: In December 2007 I was the keynote speaker at a breakfast event in Tampa. I spoke on Web 2.0/Social Media Marketing to an audience of about 130 executives, many of whom were CEO of SMBs. After the event I was overwhelmed by the reaction. The interest level in learning more about "social media marketing" was very high. Several people in the audience suggested I write a book. After a couple of weeks I decided to do it. I wrote the book over ten months. I conducted research to find interesting case studies. I didn't take any time off from running my agency. All the while, I shared with my social network about my book writing mostly through my blog and Twitter. Now, I'm podcasting, blogging, Tweeting and releasing a series of releases around the book. I'm also doing short videos. I'm giving away the entire book in PDF format to anyone who listens to my podcast introduction on my blog.
Recommended Resources for Marketers
Blogs & Websites
Inbound Marketing, SEO best practices by Bernie Borges
TopRank Online Marketing blog by Lee Odden
HubSpot blog by HubSpot
World Wide Rave by David Meerman Scott
Groundswell by Charlene Li and Josh Bernoff
Trust Agents by Chris Brogan
Inbound Marketing strategies by Bernie Borges
DishyMix by Susan Bratton
Duct Tape Marketing by John Jantsch
Ambal Balakrishnan: Who is ‘Marketing 2.0 Social Media Book' addressed towards?
Bernie Borges: Good question. The primary target audience is the SMB (small/medium size business) owner and their management staff. The target reader is someone who knows something about social media, but not much about how to use it productively in his/her business. People in larger businesses who have not yet embraced social media marketing will also benefit from the book. Anyone who doesn't yet understand how we got here and where we are, and the risks of not adopting a mindset for social media marketing will benefit from the book.
Ambal Balakrishnan: How is the marketing landscape different than what it was a decade back?
Bernie Borges: The marketing landscape a decade ago is different today but not as different than it will be in another decade. I believe we are in a transition period. I reference this in the book. In the past several decades sellers have marketed to buyers using interruptive techniques. Buyers had no choice but to deal with unwanted cold calls and advertisements. Now, buyers have filters. Even the commuter on a busy train or bus can tune into her iPod and tune out all the billboard ads. My caller ID blocks unwanted calls. My satellite radio has no ads. My Tivo allows me to skip all the commercials Etc. The buyer is in control now. In another decade sellers will realize that few of these traditional marketing techniques work anymore. Delivering great content to buyers and engaging buyers collaboratively is the new marketing. But, we are still in the early stages of this transition. It will take another five or ten years for sellers to fully grasp this paradigm shift.
Ambal Balakrishnan: What are the benefits and risks of Social Media Marketing?
Bernie Borges: The benefits are that buyers learn to trust the sellers who engage in authentic relationships. The influence of people in a community is very valuable. Sellers can compete against anyone even if they are small compared to larger competitors. The wisdom of the community is so strong that the playing field is level. The risks are not doing it right or not doing it at all. Sellers who don't understand the importance of being authentic and building relationships can misuse social platforms and get negative results. Expecting quick results is risky. Measuring the wrong metrics is risky. Not measuring the value of relationships is risky. The biggest risk is what I call social media abstinence.
Bernie Borges talks about his book Marketing 2.0
Ambal Balakrishnan: Give us few examples of businesses that are great at Social Media Marketing?
Bernie Borges: My favorite SMB story is Indium Corp. They are a manufacturing company with a very technical product. About five years ago their Marcom director, Rick Short, began blogging. He recruited an engineer to start blogging. Eventually other engineers started blogging. Today they have ten blogs staffed by fifteen engineers. They also shoot video, most of which are entertaining. They produce so much great content that engages their buyer. As a result they have global awareness, great trust, great sales leads and great ROI. They've also eliminated many of their outdated marketing strategies like direct mail and cold calling. Another example is Epic Change, a charity focused on building schools in Tanzania for economically deprived children. They Tweet, blog and generally promote their cause on the social web. I learned of them during their Tweetsgiving fundraiser in Thanksgiving 2008. They raised $10,000 two days before Thanksgiving through Twitter. Their marketing budget is zero. It's 100% social media marketing. It's awesome! My book has several other inspiring stories of SMBs succeeding with social media marketing strategies.
Ambal Balakrishnan: How can a firm measure the ROI on dollars and time invested in Social Media Marketing?
Bernie Borges: Any business can measure social media marketing results in several ways. Some of the metrics include RSS subscribers, website visitors from social media platforms, landing pages with calls to action that are uniquely tied to certain social media. Another way to measure is the increase in incoming traffic to a website for the company name. If the sales process becomes shorter, that's a sign of increased trust. Another metric is the sentiment of the brand, the industry, their products, their staff, etc. Software tools are required to measure results coupled with logic and common sense. Some of the success metrics are qualitative too, which some businesses struggle with.
Ambal Balakrishnan: What is one change you recommend for businesses to do better in their Social Media Marketing initiatives?
Bernie Borges: To focus on building relationships. Don't expect to get sales results quickly. It's like becoming a member of an exclusive club. If you join a club and expect to get results quickly its members won't accept you. You must be authentic and engage members of the club. You must offer them reasons to trust you and want to get to know you. This is exactly the mindset that is needed to be successful in marketing on the social web. It's a mindset paradigm shift.
Ambal Balakrishnan: What are the 3 key lessons you want readers to take away from your book?
Bernie Borges: 1. Find communities on the web that you should engage. 2. Provide these communities consistently good content. 3. Focus on building relationships and trust with these communities.
Ambal Balakrishnan: What one "get started on right way" change do you recommend to the reader of your book?
Bernie Borges: Commit to spending time on the social web every day, even if you start with five minutes per day. Eventually, as comfort increases and community engagement increases more time will be spent each day. The amount of time varies for everyone. The key is to do it consistently every day and you'll start to see results.
Ambal Balakrishnan: What kind of projects are you involved in when you are not writing, blogging, speaking, or consulting with marketers?
Bernie Borges: I run my inbound marketing agency. We work with SMBs every day helping them achieve their marketing goals through the web and integrating these plans into all their marketing activities.
Ambal Balakrishnan: Bernie, thanks for taking the time to discuss your book and sharing your insights with us.
Bernie Borges: Thanks Ambal.
Bernie discusses his new book at Marketing 2.0: My New Social Media Marketing Book. Bernie warns that the biggest risk is not taking the risk at all and staying away from social media. Read his post on The Risk of Social Media Abstinence. Check out great list of Podcasts and Videos on Inbound Marketing Strategies, SEO, Social Media Marketing and more from Bernie Borges .
Over to you...
What is the one lesson from Bernie Borges' Marketing 2.0 Social Media Book you will put to use in your Content Marketing?
SYS-CON Events announced today that SD Times | BZ Media has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. BZ Media LLC is a high-tech media company that produces technical conferences and expositions, and publishes a magazine, newsletters and websites in the software development, SharePoint, mobile development and commercial UAV markets.
Mar. 28, 2017 09:45 AM EDT Reads: 4,377
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
Mar. 28, 2017 09:45 AM EDT Reads: 2,195
Now that the world has connected “things,” we need to build these devices as truly intelligent in order to create instantaneous and precise results. This means you have to do as much of the processing at the point of entry as you can: at the edge. The killer use cases for IoT are becoming manifest through AI engines on edge devices. An autonomous car has this dual edge/cloud analytics model, producing precise, real-time results. In his session at @ThingsExpo, John Crupi, Vice President and Eng...
Mar. 28, 2017 09:15 AM EDT Reads: 4,041
There are 66 million network cameras capturing terabytes of data. How did factories in Japan improve physical security at the facilities and improve employee productivity? Edge Computing reduces possible kilobytes of data collected per second to only a few kilobytes of data transmitted to the public cloud every day. Data is aggregated and analyzed close to sensors so only intelligent results need to be transmitted to the cloud. Non-essential data is recycled to optimize storage.
Mar. 28, 2017 08:15 AM EDT Reads: 3,152
"I think that everyone recognizes that for IoT to really realize its full potential and value that it is about creating ecosystems and marketplaces and that no single vendor is able to support what is required," explained Esmeralda Swartz, VP, Marketing Enterprise and Cloud at Ericsson, in this SYS-CON.tv interview at @ThingsExpo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Mar. 28, 2017 08:00 AM EDT Reads: 4,409
As businesses adopt functionalities in cloud computing, it’s imperative that IT operations consistently ensure cloud systems work correctly – all of the time, and to their best capabilities. In his session at @BigDataExpo, Bernd Harzog, CEO and founder of OpsDataStore, will present an industry answer to the common question, “Are you running IT operations as efficiently and as cost effectively as you need to?” He will expound on the industry issues he frequently came up against as an analyst, and...
Mar. 28, 2017 06:00 AM EDT Reads: 4,308
Microservices are a very exciting architectural approach that many organizations are looking to as a way to accelerate innovation. Microservices promise to allow teams to move away from monolithic "ball of mud" systems, but the reality is that, in the vast majority of organizations, different projects and technologies will continue to be developed at different speeds. How to handle the dependencies between these disparate systems with different iteration cycles? Consider the "canoncial problem" ...
Mar. 28, 2017 06:00 AM EDT Reads: 8,915
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
Mar. 28, 2017 06:00 AM EDT Reads: 2,985
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
Mar. 28, 2017 02:30 AM EDT Reads: 2,060
My team embarked on building a data lake for our sales and marketing data to better understand customer journeys. This required building a hybrid data pipeline to connect our cloud CRM with the new Hadoop Data Lake. One challenge is that IT was not in a position to provide support until we proved value and marketing did not have the experience, so we embarked on the journey ourselves within the product marketing team for our line of business within Progress. In his session at @BigDataExpo, Sum...
Mar. 28, 2017 02:15 AM EDT Reads: 3,144
SYS-CON Events announced today that MobiDev, a client-oriented software development company, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex softw...
Mar. 28, 2017 02:00 AM EDT Reads: 3,938
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
Mar. 28, 2017 01:00 AM EDT Reads: 2,377
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, will discuss the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information,
Mar. 28, 2017 12:45 AM EDT Reads: 1,011
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Mar. 27, 2017 09:45 PM EDT Reads: 3,702
Apache Hadoop is emerging as a distributed platform for handling large and fast incoming streams of data. Predictive maintenance, supply chain optimization, and Internet-of-Things analysis are examples where Hadoop provides the scalable storage, processing, and analytics platform to gain meaningful insights from granular data that is typically only valuable from a large-scale, aggregate view. One architecture useful for capturing and analyzing streaming data is the Lambda Architecture, represent...
Mar. 27, 2017 08:15 PM EDT Reads: 6,366
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
Mar. 27, 2017 07:45 PM EDT Reads: 2,237
With billions of sensors deployed worldwide, the amount of machine-generated data will soon exceed what our networks can handle. But consumers and businesses will expect seamless experiences and real-time responsiveness. What does this mean for IoT devices and the infrastructure that supports them? More of the data will need to be handled at - or closer to - the devices themselves.
Mar. 27, 2017 07:30 PM EDT Reads: 4,623
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
Mar. 27, 2017 02:45 PM EDT Reads: 2,013
SYS-CON Events announced today that Linux Academy, the foremost online Linux and cloud training platform and community, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Linux Academy was founded on the belief that providing high-quality, in-depth training should be available at an affordable price. Industry leaders in quality training, provided services, and student certification passes, its goal is to c...
Mar. 27, 2017 02:30 PM EDT Reads: 4,050
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
Mar. 27, 2017 02:00 PM EDT Reads: 2,123