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Latest Articles from CRM Developer's Journal
OrangeHRM, a leading provider of open-source HR Management solutions for small and medium-sized enterprises worldwide, announce the lauch of the new stable version of its product: OrangeHRM 2.4.2.
Online commerce is no longer just for consumer products, but also for direct and indirect goods and services. As a result, new demands are placed on classic customer relationship management (CRM) applications. While most have successfully automated customer-facing interactions (such as...
Information Systems have played an increasingly visible role over the past several years in improving the competitiveness of business. Integrated management software is today very often a key source of significant competitive advantage. Risks and integration costs are important barrier...
Another of the old guard has collapsed. Borland has finally given up the ghost. After a 26-year run that saw it adopt multiple personalities in going from influential to non-entity, the tools house that once challenged Microsoft and Lotus is being acquired by Micro Focus for $75 millio...
SugarCRM has announced the GetSocial Twitter Module has been named the “Project-of-the-Month” for SugarForge.org. The GetSocial Twitter module allows companies to seamlessly integrate social marketing to Twitter from within SugarCRM. This new capability provides users with tools to imp...
IBM has announced a broad portfolio of offerings designed to help midsize companies tap into the power of today's interconnected, instrumented and increasingly intelligent world. Leading the way are the new BladeCenter Express servers incorporating the latest IBM POWER6 microprocessors...
DSP Group has announced its results for the first quarter ended March 31, 2009. First Quarter Results: Revenues for the first quarter of 2009 were $39,914,000, a decline of 45% from revenues of $72,729,000 for the first quarter of 2008. Net loss for the first quarter was $10,691,000, a...
Tableau Software has announced that StrategicOne implemented Tableau to provide client-facing business dashboards and customer relationship management (CRM) analytics. StrategicOne serves clients including The Salvation Army, American Red Cross, Focus on the Family, Hallmark, Payless S...
If software can be a service then the next step is obviously data-as-a-service – now isn’t it. It’s only Mr. Spock logical. And the first data-as-a-service company looks to be a little number called Jigsaw, a 100-man San Mateo-based global business directory that means to have Dun & Br...
New version 5 of Open ERP comes with a full review of the web site giving access to more than 1500 pages of documentations on business management and a reorganisation of the community sources build upon the Open Object framework. Also Open ERP offers to customers a set of editions that...
Salesforce.com has run up some free Mobile Lite widgetry so users can access basic CRM functions in its so-called Sales and Service Clouds from iPhone, BlackBerry and Windows Mobile devices. It figures the move will accelerate cloud adoption. It claims it’s “taking enterprise cloud com...
Google's now year-old App Engine infrastructure, previously limited to running only programs written in a particular species of Python, a less-than-mainstream tongue but an internal Google favorite, is learning to accept programs written in Java. With the move, Google is reaching out t...
Ricoh Americas Corporation has announced that the Pharos iMFP solution for Ricoh is now available upon passing the Ricoh Developer Program's compatibility testing. An integrated print management software offering for Ricoh multifunction products, the Pharos iMFP for Ricoh provides busi...
IBM has announced that it has signed a multi-year IT services agreement with Whirlpool Corporation. Under the terms of the contract, IBM will provide Whirlpool with global infrastructure services in more than 40 countries. IBM will help bring global standardization of processes, enhanc...
Ingres, the open source database company, is using Salesforce CRM. Apparently, it’s been using it for the last couple of months. It integrated Salesforce CRM with the Intacct financial management system from the Force.com AppExchange. It says it gives its sales, marketing and finance s...
Novell is moving the furniture around again. It is replacing Volker Smid, who has been president of EMEA for the last two years, with Javier Colado, currently VP and general manager of partners, reporting to CEO Ron Hovsepian. Smid, as they say, is leaving to “pursue other interests.” ...
Salesforce.com has announced that Ingres Corporation is using Salesforce CRM to support its global business growth. Following a two week deployment, Ingres integrated Salesforce CRM with the Intacct financial management system from the Force.com AppExchange. Salesforce.com partner Dema...
Apatar has announced the GoldMine to Salesforce History Migration solution, which migrates client activity history between GoldMine and Salesforce CRM. This pre-build solution allows Apatar users to integrate e-mails, calendar events, invitations, and other history activities from the ...
AppSense is the leading provider of user environment management solutions for the enterprise. User environment management enables the configuration and personalization of virtual, standard desktops by treating user specific data as a separate layer of the desktop. This user layer is ap...
Concursive, a Virginia-based open source outfit backed by Intel Capital, is offering its on-demand CRM solution free for a year to companies for up to 100 users. It says its ConcourseSuite 5.0 product provides SMEs with a fully customizable front office solution.
Yahoo has opened up its Fire Eagle platform – in private beta since March – to all and sundry. It gives users a place to store and manage information about their location, and offers developers protocols for updating or accessing that information.
In the name of its unified communications interests and having failed to come to licensing terms, Microsoft a few months ago asked the Patent and Trademark Office to re-examine all 29 of Avistar Communications' patents, which cover stuff like instant messaging, desktop videoconferencin...
A round-up of the Service Oriented Architecture related themes & topics being discussed in NYC June 23-24, 2008 by the world-class speaker faculty at the 13th International Conference & Expo being held by SYS-CON Events in The Roosevelt Hotel, in midtown Manhattan.
How can virtualization help transform your IT environment into a dynamic datacenter? In this Virtualization Keynote, Dr Stephen Herrod will explore how a virtualized IT infrastructure gives any organization a sustainable competitive advantage. We have reached a point in time, Herrod be...
SplendidCRM announced the launch of Version 2.1 of its flagship platform SplendidCRM. The new Silverlight graphs provide SplendidCRM developers with the ability to create and customize graphs. Extended AJAX support provides the CRM user with a more natural experience.
Web Age Solutions is a provider of technology mentoring and education to the Fortune 500. Their 'Preferred Vendor' status with the global leaders is a result of their highly progressive approach to knowledge transfer and relentless pursuit of customer satisfaction. While many of their ...
Microsoft pushed its Dynamics CRM Online out into general availability in North America Tuesday and into competition with Salesforce.com. Microsoft is doing the hosting with accessibility through a browser or Office and Outlook and claims to deliver more capabilities at a better price ...
Senokian announced the launch of its new web-based contact and sales management system, Tactile CRM. Aimed at small businesses the product helps companies manage their sales leads, contacts and emails in one easy to use, fully hosted system. Many small businesses have been slow to embr...
Parallels announced that its Parallels Automation data center solution now supports Microsoft Dynamics CRM 4.0, a fully integrated customer relationship management (CRM) system. Parallels Automation provides a complete back-office infrastructure so service providers can go to market an...
EDS announced it will offer Microsoft Dynamics CRM as an EDS enterprise application solution to its clients globally. With this announcement, EDS becomes Microsoft's enterprise partner to deliver Microsoft Dynamics CRM consulting and solutions. EDS' services, which include consulting, ...
Logotec Engineering Group announced its roadmap of mobile extensions allowing users to access their Microsoft Dynamics CRM information on Windows Mobile devices. The service - Mobile@Connector for Microsoft Dynamics CRM - enables fully automatic creation of mobile versions of custome...
SugarCRM announced SugarCRM stack installers that provide simplified, wizard-based installation for Sugar Community Edition, the latest version of SugarCRM's popular commercial open source CRM application for both the Solaris and OpenSolaris platforms. SugarCRM stack installers provide...
Microsoft began the global launch of Microsoft Dynamics CRM 4.0 by announcing the availability of the first eight languages, including English, Spanish, simplified Chinese and French. As part of its commitment to a rapid global rollout, Microsoft is kicking off a 12-week global launch ...
Infor announced the latest version of its outbound marketing solution, Infor CRM Epiphany Outbound Marketing 7.1, with retail-specific enhancements. This latest version enables retailers to deploy event-based campaigns that increase sales and customer loyalty. Infor CRM Epiphany Outbou...
When it comes to Content Management Solutions (CMS), 'one size' does not fit all. When considering open source CMS for a real-world client experience, it's necessary to focus on the project needs, evaluate various CMS solutions in the context of these project needs, and to explore expe...
KNOVA announced that Yale University will implement the KNOVA knowledge management solution as part of an overall effort to more efficiently manage IT and related administrative functions across the university.
Centric CRM changed its name to Concursive Corporation. The name change reflects the rapid evolution of Concursive's products beyond CRM functionality. The corporate name change coincides with the release of a brand new version of the company's flagship product, Concourse Suite 5.0 (fo...
My money is on targeting iPhones and WM devices until Android actually shows up live and in the wild on more than 500,000 devices. Also, don't be fooled about the Android developer challenge. That's not $10million in prize money, that's a $10 million bribe in order to obtain the critic...
Playing catch-up Microsoft says it's going to undercut salesforce.com later this quarter when it trots out Dynamics Live CRM, its first in-house hosted customer relationship management software. Microsoft's already got third parties hosting Dynamics CRM, which explains the rationale fo...
SugarCRM, the commercial open source CRM house, is now in beta with Sugar 5.0 and - given its success in attracting customers - the company is telling the press that it's on the road to going public sometime in the next couple of years. It figures it can be a $100 million company in th...