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Latest Articles from CRM Developer's Journal
Nimble, the social CRM platform has announced the launch of Nimble 2.0, billed as the “most social” CRM platform on the market today. Nimble was designed entirely with social CRM in mind and is the first social business platform that empowers companies with the ability to get closer to...
Scribe Software, a customer relationship management (CRM) data integration provider, will launch next week Scribe Online Synchronization Services (SYS). According to the Manchester, NH-based company, Scribe Online provides a cloud-based alternative to integration middleware, and simpl...
Microsoft Corp. and Nissan Motor Co. Ltd. on Monday announced a strategic relationship to collaborate and create a next-generation dealer management system based on Microsoft Dynamics CRM. Using the powerful foundation of Microsoft Dynamics CRM and the automotive industry expertise of ...
So, your firm has made the big decision to invest and implement a customer relationship management system. Good for you. Now, it's time to make sure the transition goes as smooth as possible. Communicate and educate. First things first, leadership must communicate this decision to the...
Microsoft, CEO Steve Ballmer and Kirill Tatarinov, corporate vice president for Microsoft Business Solutions, on Monday, at the Convergence 2011 demonstrated how companies can use Microsoft Dynamics to maximize the value of their existing technology investments, remain agile as market ...
Salesforce and Intuit have cut a strategic alliance that will see customer relationship management offered to Intuit’s four million QuickBooks small business customers. Intuit will resell Salesforce CRM with QuickBooks integration that synchronizes customer data with QuickBooks and Q...
HP announced on Tuesday a program for channel partners who want to quickly capitalize on rapidly expanding cloud market opportunities with HP’s broad cloud portfolio. Unveiled at the HP Americas Partner Conference in Las Vegas, the HP CloudSystem Partner Program provides tools for cha...
CSC unveiled on Tuesday its TelePresence as a Service (TaaS) offering, an end-to-end managed video conferencing solution based on the Cisco TelePresence product suite. Targeted at businesses with executives who are challenged with face-to-face meetings and limited time, the solution’s ...
Nefsis, an online video conferencing provider, announced on Monday advances to its distributed cloud computing technology: intelligently virtualizing online meeting rooms closer to business participants. This advancement leverages the distributed nature of cloud computing and real-time...
Oracle on Tuesday announced that Colt Technology Services has gone live with Oracle’s Rapid Offer Design and Order Delivery (RODOD) solution, enabling it to extend the cloud-based services already on offer to enterprises through its Infrastructure-as-a-Service solutions. Using Oracle’...
EMC Corporation, a provider in information infrastructure solutions, on Monday announced a global agreement with SDL (LSE: SDL), a provider of Global Information Management solutions. This will complement EMC's existing relationships in Web Content Management (WCM) and Web Engagement M...
The Justice Department got a federal magistrate judge in Virginia last Friday to uphold her previous order telling Twitter to give federal prosecutors access to the accounts maintained by people close to WikiLeaks. That includes the contacts, records of activity, e-mail addresses, ba...
Verizon and SAP America are supposed to deliver SAP’s Customer Relationship Management rapid-deployment solution to enterprise workers through Verizon’s Computing as a Service cloud. The SAP widgetry offers a ready-to-use combination of software, pre-defined services and pre-configur...
FinancialForce.com on Monday launched FinancialForce SRP, a complete Services Resource Planning (SRP) solution built entirely on Force.com. The solution, which combines Salesforce CRM, professional services automation (PSA), and accounting, is supposed to help services companies sell, ...
Facebook – which evidently imagines itself eventually replacing corporate web sites, according to a piece by CNET quoting the commercial director of Facebook UK who spoke at a Technology for Marketing and Advertising conference in London – has acquired mobile messaging start-up Beluga....
Salesforce.com, the enterprise cloud computing company, released the results of a study it commissioned with WSP Environment & Energy, which estimates that customers of salesforce.com's cloud computing services produce 95 percent less carbon, on average, compared with running equivalen...
Galileo Processing, Inc., a provider of next-generation financial payment processing solutions, on Thursday announced a new suite of solutions that enable payment card issuing banks and payment card program managers to leverage the power of cloud computing while ensuring they meet requ...
Businesses with websites need customers’ trust. It costs a lot of money to build a good website. Even more to build a brand and advertise it. It’s an expensive failure if you lose customers at the final hurdle simply because they don’t feel confident enough to buy. Worse; it’s bad busi...
CoreMatrix Systems, a provider of cloud computing consulting and Software-as-a-Service (SaaS) deployment companies, on Thursday announced a free consultation offer to help business owners and executives get the most of out of Chatter, the enterprise solution for social collaboration cr...
After Intel disclosed its billion-dollar Cougar Point chipset flub Monday, Samsung said it will offer the people who bought 2,000-3,000 of its PCs that carry the tainted widget a refund or exchange on Intel’s dime. NEC told Bloomberg that it would probably delay shipping four new model...
Microsoft recently launched Microsoft Dynamics CRM Online to compete with CRM market leader Salesforce.com (among other CRM offerings in the cloud). Sales and Marketing professionals consider a number of factors when choosing a CRM solution to fit their needs. NetSuite, Salesforce, an...
Salesforce.com, the enterprise cloud computing company, is demonstrating the continued expansion of its strategic leadership team with the appointment of Jeff Lautenbach as senior vice president of enterprise commercial sales, Americas. At salesforce.com, Lautenbach reports to Hilarie...
Online survey management company Vovici has this week released version 6 of its eponymously named enterprise feedback management (EFM) platform. The company says that Vovici 6 now features over 25 major feature enhancements for customers who want to build a centralized customer feedbac...
Compuware Corporation is offering a new integration between its professional services automation (PSA) solution, Changepoint, and Salesforce CRM. This integration is supposed to tie together PSA and CRM business processes, as well as account data, sales opportunity and contact informat...
"New infrastructure and operations technologies such as cloud services and virtualization ... were selected by CIOs the most often and are the top-two technologies for 2011," said Mark McDonald, group vice president and head of research for Gartner Executive Programs, as the results we...
Microsoft on Tuesday showcased examples of how government organizations are using the recently announced Microsoft Dynamics CRM to improve citizen services, reduce operational costs and boost productivity. Unveiled yesterday by Microsoft CEO Steve Ballmer, Microsoft Dynamics CRM Online...
Salesforce.com, the enterprise cloud computing company, on Monday announced enterprises around the world are choosing Salesforce CRM. Companies like Comcast-Spectacor, JVL Corporation, and Milestone Systems are selecting the industry provider Salesforce CRM to accelerate business growt...
Verecloud, which enables communications service providers (CSPs) to capture market share in the emerging cloud computing services business, and Intalio, the Cloud Company, on Tuesday announced a partnership to include Intalio’s Cloud offering, starting with its Customer Relationship Ma...
Symplified, the Cloud Security Company, on Tuesday announced the appointment of Michael Corbisiero as vice president of worldwide sales. He will lead Symplified’s expansion into global markets following a stellar 2010 during which revenue jumped 700 percent year over year to reach a mu...
Unconfirmed reports say the seven-year-old networking site LinkedIn started by ex-Paypal exec Reid Hoffman wants to go public. Bloomberg says the company has hired Morgan Stanley, JPMorgan Chase and Bank of America to run up the prospectus by the end of the quarter. It would be the...
Especially in small business environments, there is a general feeling that if management does not keep it all in check, the business will fall apart. For a moment, let’s assume that this theory is true. By this definition, the more management controls, the better work gets done. Expan...
Cloud Engines, Inc. on Tuesday announced that it has received $15 million in financing from new investors Softbank Capital and Morgan Stanley Alternative Investment Partners (AIP) and existing investor Foundry Group. The capital will be used to continue to expand the global distributio...
Citrix Systems has entered into a definitive agreement to acquire Netviewer, a privately held European Software-as-a-Service (SaaS) vendor in collaboration and IT services. Netviewer will become part of the Citrix online services division, Citrix Online, and the acquisition will enabl...
Rackspace Hosting, a hosting and cloud computing company, on Thursday announced its acquisition of Cloudkick, the creator web applications for easy and efficient cloud-server management. Cloudkick offers what amounts to a cockpit for navigating complex cloud environments, with all the ...
Consumer-facing businesses now have an easy way to authenticate customers who are accessing their Web properties, while gaining the business advantages of connecting these customer portals and websites to social media outlets like Facebook and Google. Ping Identity’s new series of Ping...
Abiquo, Enterprise Cloud Management software provider, on Tuesday announced that hosting providers around the world, including Blackmesh, Bluefire, i2k2 Networks and Vivavo, have selected Abiquo’s Enterprise Edition as their platform of choice for Enterprise Cloud Management. Each comp...
Marketers historically have paid close attention to site traffic, time on site and page view metrics. Success on today’s Internet, the social web, is not guaranteed by any of these numbers. The game has shifted, and most savvy marketers are waking up to the fact that new key performanc...
For its next trick, Facebook is proposing to displace e-mail with a unified chat-like messaging service that integrates e-mail, instant messages, text messages and Facebook messages in one “social inbox” accessible from PCs and mobile devices. Messages from close friends will be segr...
The goal for any company is to create value for their customers. Selling through the channel can be an important sales strategy for any vendor if harnessed and prioritized correctly. While this approach can drive additional revenue and open up new sales opportunities, working in the ch...
A brand new Seattle-based start-up called doxo with a couple of fancy backers is going to take a crack at weaning Americans off of paper bills and onto the Internet with a free web service. The uppity press release announcing its arrival carries the headline: “Paper, Your End is Near...