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Latest Articles from CRM Developer's Journal
Surely you know the parable. One guy builds his house on rock. It's tough, it's expensive, but the house is secure and it lasts. The other guy constructs his home on sand. Easy, cheap ... but then it slides into the ocean. Everything's lost. A story to encourage children to work hard?...
Behind every cloud service or cloud-based solution, there are real people... A robust ecosystem of solutions providers has emerged around cloud computing. But who are the CEOs & CTOs behind those providers, who are the internal and external entrepreneurs driving companies involved i...
Talent recruiting is undergoing a major shift with the introduction of Big Data, turning a traditional industry on its head. Previously, recruiting was primarily conducted through open directories like Monster.com, where candidates were spammed according to keyword matches. Then the j...
I have Google's Blogger app on my iPhone and iPad mini. I can write articles for publication from anywhere with an Internet connection, but are they read, are they shared? That is our subject for today. One of the biggest growth areas involving mobility is mobile marketing. If your...
In my research on companies that are transforming themselves by adopting an integrated SMAC (social, mobile, analytics and cloud) strategy, I came across a recent blog article by the CIO of Woolworths Limited, Dan Beecham. I will share some excerpts from it here. Woolworths is an Aus...
SugarCRM is launching a turnkey Private Cloud, a dedicated SugarCRM-managed private instance of its Customer Relationship Management (CRM) applications using Amazon for its cloud. It claims “exceptional” service levels of between 99.5% and 99.95%. It’ll be available in the US, Irela...
I have upgraded the tool I created for reverse engineering SharePoint 2007 and 2010 into HTML, Text, and DGML Sitemaps to work with SharePoint 2013. The tool is now versioned at 1.5. You have to copy the appropriate folder instead of just the file (Version 1.0 was only one file) becau...
This article is a summary of a seminar I attended on the key to an engaging presentation. Following up on my prior article, how to deliver effective demos, here are some guidelines how to deliver effective presentations. This is a summary of an excellent seminar I attended, given by T...
Oracle CEO Larry Ellison Wednesday gave the world another lesson in how to spend like a billionaire. He announced that he’s bought Island Air, the airline that makes hops between the Hawaiian Islands, to go with his purchase last year of almost all of Lanai, the resort island off Maui,...
Why did Instagram modify its Terms of Use policy? The new policy says: …to help us deliver interesting paid or sponsored content or promotions, you agree that a business or other entity may pay us to display your username, likeness, photos (along with any associated metadata), and/or ...
Heavy handed Government Legislation will not lead to a healthier planet. Companies, and indeed consumers, must be given both the choice and the chance to adopt a ‘green’ model that suits their needs and that they can personally engage with on an emotional and fiscal level. It was form...
As we know, Chief Information Officers are generally ‘change and upheaval averse’ because it is, after all, mostly prudent to resist change. With change comes risk, new user training, new integration challenges and a bottom line with increased cost. But new social enterprise trends can...
Microsoft Tuesday released its late-to-the-party touch-enabled Office-as-a-Subscription for consumers nearly seven years after Google started flogging its “good enough” Google apps. The business version follows late next month. Of course, Microsoft dragged its feet to protect its sec...
Apple wants the whole US Court of Appeals for the Federal Circuit to decide whether Samsung really deserves to avoid permanent injunctions barring its widgets from the American market while infringement suits are pending. It claims the court and the District Court in California have ...
Tapping no successor yet, Jack Ma, 48, said Tuesday he would be resigning as CEO of Alibaba on May 10 because he is no longer young enough for the Internet business. “The Internet belongs to young people,” he said. “This year, most of the Alibaba leaders who were born in the 1960s wi...
It’s that time again – the New Year has arrived and everyone’s excited to start 2013 on the right foot. We’re ready to tackle the biggest projects, climb the tallest mountains, and make the biggest deals. Now all we need are the right tools to help us get the job done. To make this ta...
Symantec has reportedly put Altiris on the block and, according to the Wall Street Journal, is getting feelers from private equity. It acquired the IT management software shop for around $830 million in 2007 and doesn’t expect to make the investment back. Altiris manages end point ...
A Marketing Center of Excellence (MCOE) provides significant value—not just for reducing the risk of a “black swan fail,” but also for enabling innovation, effectiveness, and efficiency—from its enablement of a holistic, cross-disciplinary approach to marketing in the enterprise. In th...
Gartner recently published an important report titled "Will IT Operations Analytics Platforms Replace APM Suites?"* The report is based on Gartner client Inquiries about enterprise performance and availability strategies and these enterprises report a near-universal commitment to the i...
The day after Christmas a federal jury in Pittsburgh stuffed a scuttle full of coal into Marvell Technology’s stocking when it found the semiconductor company owed Carnegie Mellon University roughly $1.17 billion for infringing a couple of the school’s patents. The award is right up ...
TreeHouse Interactive (www.treehousei.com), a provider of on-demand partner relationship management (PRM) and marketing automation solutions, has announced its Reseller View PRM system is now available on the Microsoft Dynamics Marketplace. With this development, Microsoft Dynamics CRM...
What was that thing before the enterprise-level social network called? It was meetings, personal calls from salespeople or perhaps even the Christmas and summer party right? These “were” the various means that we used to talk with each other and our customers before we were connected o...
Microsoft holds rights to Apple patents that are broader than the deal Apple was willing to cut with Samsung in 2010 but they’re circumscribed by a “no cloning” provision. Apple’s patent licensing and strategy director Boris Teksler said so Monday in the Apple v Samsung trial in Cal...
Apple is apparently more reasonable than it lets on. Back in 2010 it offered Samsung a license. Apple estimates that it might have cost Samsung $288 million back then. Now it’s asking $2.5 billion and that’s just in the current case in California. FOSS Patents calls it “the mos...
Cloud pioneer Salesforce.com reportedly got its biggest contract ever, bigger than its State Farm deal, which was valued at $140 million, according to Piper Jaffray analyst Mark Murphy. Who it is is a mystery. Forbes thinks it’s a large tech company.
Today’s information technology era is driven by software providers of all shapes and sizes. On the one hand we have big or very big providers who have established themselves through very sophisticated business models and ecosystem channels they have invested in for a long time. Tried a...
Microsoft has reworked its browser-based Hotmail into a free, socialized, Facebook-friendly service it’s calling Outlook.com, borrowing the name from its Office e-mail client. The idea is to stop Google’s Gmail from eating into its turf. With 324 million users Hotmail is the larges...
Despite widespread concerns about cloud data security and control, there’s been a lot of recent news on the healthcare industry’s steady, but cautious foray into cloud computing. In early July, research firm MarketsandMarkets issued a report stating that the healthcare cloud computing ...
We’ve all been there — it’s Friday night, 11PM and the system you just deployed doesn’t work. There’s a bug. Your manager just hung up. You phone your friends to tell them that you’re not going out tonight. You start thinking: Why didn’t QA catch that. Now management is going to add mo...
Creating a Vulnerability Analysis is a quick and dirty calculation to help you begin the protection process. Nothing speaks to a business owner like the threat of losing money, losing customers, or losing employees. If you are tasked with "figuring it out", the following calculation is...
How well have you planned your content distribution on partner sites to help buyers? You have to fish where the fish are and often it is at another company's website. Providers need to make their content available that matches the buyer's steps at their partner's websites. If planni...
Time is an asset we cannot get back and buyers know this. The quality and speed in which providers can move buyers from newbie to informed status on a topic, the more value the buyer attaches to that provider. If providers want to inspire today’s time-crushed buyer, making it easy fo...
As rumored last week, Salesforce.com Monday said it’s going to buy Buddy Media for roughly $689 million in cash and stock. Buddy Media lets marketers manage their presence on social sites like Facebook, Google, LinkedIn, Twitter and YouTube. They can publish content, place social adv...
TreeHouse Interactive (www.treehousei.com), a provider of on-demand partner relationship management (PRM) and marketing automation solutions, has announced rapid growth of new customers licensing its PRM product, Reseller View. The company is 40 percent ahead of record-breaking 2011 Q1...
The great Facebook IPO is supposed to happen on Friday May 18. The company's big investor-pitching pre-IPO roadshow is supposed to kick off this Monday and only see some appearances by Facebook founder Mark Zuckerberg, according to the Wall Street Journal. CFO David Ebersman and COO S...
Google finally introduced its long-trumpeted cloud-based Google Drive Tuesday hours before Apple released its Q2 results. Drive happens to compete with iCloud and Apple’s results, which could have been, shall we say, edgy, turned out to be over-the-top. Drive also competes with Mic...
IBM is ripping out a reported 67,000 internal Siebel seats that it’s been paying Oracle for – the same Oracle that competes with IBM at the top of its voice – and replacing them with SugarCRM. It’s to say the least a boost for SugarCRM, which is doubtlessly thinking IPO at some point...
AOL has hired Evercore Partners to drum up a buyer for its 800-odd patents as well as drum up some strategic options for the place, according to Bloomberg. AOL shareholder Starboard Value LP claims the patent portfolio might yield upwards of $1 billion in licensing income. They are sai...
SYS-CON Events announced today that The Web Host Industry Review has been named “Media Sponsor” of SYS-CON's 10th International Cloud Expo, which will take place on June 11–14, 2012, at the Javits Center in New York City, New York. Since 2000, The Web Host Industry Review has made a n...
Four-year-old Ctera Networks, which sells a hybrid cloud storage enablement suite to SMBs and enterprise branches, has gotten a third funding round, this one led by the ever chi-chi Venrock with a strategic investment from Cisco and participation by existing backer Benchmark Capital. ...