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 <description>Latest News from CRM Developer&#039;s Journal</description>
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 <title>Oracle&#039;s Rex Wang Outlines Customer Choice with Cloud Computing</title>
 <link>http://crm.sys-con.com/node/1172634</link>
 <description>The reality is that technology CEOs--least of all flamboyant ones--aren&#039;t in the trenches getting things to work for customers, and Wang&#039;s nuts-and-bolts presentation was meant to re-assure anyone who was listening that the company will support all types of cloud initiatives. Meanwhile, Ellison updated his remarks a bit at the company&#039;s recent OracleWorld in San Francisco, discussing Fusion and how having a single cloud provider (such as Oracle) has its advantages.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1172634&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Wed, 04 Nov 2009 13:15:00 EST</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1172634</guid>
 <comments>http://crm.sys-con.com/node/1172634#feedback</comments>
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 <title>New Relic and RightScale Announce Broader Partnership at Cloud Expo</title>
 <link>http://crm.sys-con.com/node/1170904</link>
 <description>New Relic announced today at the 4th International Cloud Computing Conference &amp; Expo the enhanced integration of New Relic RPM with RightScale&#039;s cloud management platform, enabling one-click activation of New Relic&#039;s monitoring and troubleshooting solution for Java applications.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1170904&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Tue, 03 Nov 2009 14:30:00 EST</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1170904</guid>
 <comments>http://crm.sys-con.com/node/1170904#feedback</comments>
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 <title>ParaScale CTO to Discuss Cloud Storage Best Practices at Cloud Expo</title>
 <link>http://crm.sys-con.com/node/1166349</link>
 <description>ParaScale, Inc, a provider of developing cloud storage solutions, announced today that the company&#039;s Chief Technology Officer, Cameron Bahar, will speak to attendees of Sys-Con&#039;s Cloud Computing Conference and Expo about best practices in cloud storage, on Tuesday, November 3, 2009 at the Santa Clara Convention Center in Santa Clara, CA. ParaScale will also demonstrate its Cloud Storage software during the conference in booth #123.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1166349&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Fri, 30 Oct 2009 13:00:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1166349</guid>
 <comments>http://crm.sys-con.com/node/1166349#feedback</comments>
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 <title>Five Steps to Ensure a Clean CRM Database that Builds Relationships</title>
 <link>http://crm.sys-con.com/node/1163189</link>
 <description>When speaking with a partner of a local law firm, he lamented about their database, &quot;Just getting our holiday card list right requires a monumental effort!&quot;  Many times sales leads in the database are kept long past their shelf life which means they no longer hold any revenue potential and should be jetissoned. A well-known stumbling block for anyone who has worked in marketing or sales is bad data.  While there are many protective measures companies can employ to make sure they are operating with clean data such as Access Hoovers as a plug-in to Microsoft&#039;s Customer Relationship Management software, you will only realize the full potential of your marketing efforts using CRM with clean data. Though it seems trivial, even the distribution of holiday cards has created many a headache at professional services firms. &lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1163189&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Wed, 28 Oct 2009 15:45:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1163189</guid>
 <comments>http://crm.sys-con.com/node/1163189#feedback</comments>
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 <title>A Box Life</title>
 <link>http://crm.sys-con.com/node/1121447</link>
 <description>A Box Life is a cute idea for QR Codes sponsored by clothing firm Columbia as a recycling initiative. Put a tag on a cardboard box so that when the box is reused you can track the &#039;life&#039; of the box. By snapping the tag and providing your location data or entering the tracking code printed under the tag with your current location via a widget on the website, you update the box&#039;s current location so it can be tracked as it criss-crosses the USA.

&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1121447&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Wed, 28 Oct 2009 13:30:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1121447</guid>
 <comments>http://crm.sys-con.com/node/1121447#feedback</comments>
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 <title>Is Your eCommerce Ready for the Cloud?</title>
 <link>http://crm.sys-con.com/node/1156913</link>
 <description>Cloud computing really took off when companies started using it for applications like HR and CRM. The next step is cloud-based business transactions. Moving your e-commerce systems to the cloud has implications beyond IT -- it actually speaks to the fundamentals of your business.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1156913&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Sat, 24 Oct 2009 15:15:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1156913</guid>
 <comments>http://crm.sys-con.com/node/1156913#feedback</comments>
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 <title>Automation for Sales - Part 2</title>
 <link>http://crm.sys-con.com/node/1156684</link>
 <description>A new system should increase a salesperson&#039;s productivity by making it faster and easier to do common tasks. He or she should be able to enter data faster, write an e-mail faster, look up information on an account faster, even generate a quote faster. Because he or she is doing everything faster, he or she should be able to spend more time selling. A new system also should give management real-time visibility into the actions of the salesperson. On any given day, management should be able to see first-hand that the salesperson is adding notes and making calls, or they aren&#039;t. What is the value of immediately knowing whether proper sales behavior is taking place, versus waiting six months and losing the quote only to realize proper sales behavior was not happening six months ago?&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1156684&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Fri, 23 Oct 2009 12:00:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1156684</guid>
 <comments>http://crm.sys-con.com/node/1156684#feedback</comments>
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 <title>Open-Xchange and SugarCRM Partner to Combine Open Source Collaboration</title>
 <link>http://crm.sys-con.com/node/1151069</link>
 <description>Open-Xchange, a provider of open source groupware, and SugarCRM, a provider of commercial open source customer relationship management (CRM) software, today announced a cooperation to integrate data from SugarCRM and Open-Xchange collaboration software. The integration enables users to gather and aggregate data from their social network profiles (such as Facebook, LinkedIn and Xing), as well as their SugarCRM application, to store it in an Open-Xchange address book as well as share it with others. This information can then be moved to the SugarCRM application. In addition, the SugarCRM data imported into Open-Xchange can be accessed from smartphones, or published to the Internet.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1151069&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Wed, 21 Oct 2009 12:15:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1151069</guid>
 <comments>http://crm.sys-con.com/node/1151069#feedback</comments>
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 <title>UK&#039;s newest Salesforce.com consulting partner focuses on SMB community</title>
 <link>http://crm.sys-con.com/node/1154355</link>
 <description>RapidForce comes in a number of formats starting with a One Day Quick Win option that gets new subscribers up and running providing configuration and no-nonsense consultancy affording customers to benefit from a fast turn-around with little or no disruption to their business. Nigel Fisher, Director at Admiral Technology says “We have listened to the community and watched the market place develop. In response we have designed our Bronze, Silver and Gold packages to best reflect the different editions of Salesforce.com. A predictable outcome and cost is essential to success and our RapidForce packages are a starting point for our customers to work with. Our customers benefit from the time spent concentrating on the things that make their businesses unique ensuring that these are capitalised on”.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1154355&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Wed, 21 Oct 2009 07:20:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1154355</guid>
 <comments>http://crm.sys-con.com/node/1154355#feedback</comments>
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 <title>Meri Aaron Has a Video Chat with Sharon Drew</title>
 <link>http://crm.sys-con.com/node/1152205</link>
 <description>I first met Meri Aaron Walker in 2003 here in Austin, TX, at the World Future Society where I was talking aoubt Buying Facilitation®. Meri had spoken at the previous meeting about being an independent management consultant in the fast-blooming &amp;#8220;Free Agent Nation,&amp;#8221; and came to hear me speak; she claims she&amp;#8217;s been a fan  ever since.
Meri Aaron [...]&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1152205&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Tue, 20 Oct 2009 10:52:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1152205</guid>
 <comments>http://crm.sys-con.com/node/1152205#feedback</comments>
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 <title>The True Cost of Not Making a Buying Decision </title>
 <link>http://crm.sys-con.com/node/1143349</link>
 <description>Today, after a six month sales cycle that included extensive relationship building, expensive marketing strategies and a detailed return on investment analysis that revealed a monthly savings of $ 13,347 per month (net after the expense of my new proposal), the client shared that she was inclined to delay the decision by 12 months! Her reasoning? She feels that she can get a better deal when her contract comes to end of term. I am so frustrated and angry! I’ve neglected other clients because of the amount of effort, time and energy I have put into winning this deal. Without this deal I will not make plan.  I am at my wits end and fear that I could lose my job. Do you have any thoughts that may help?&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1143349&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Fri, 16 Oct 2009 07:30:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1143349</guid>
 <comments>http://crm.sys-con.com/node/1143349#feedback</comments>
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 <title>SAP Helps Energy Providers Prepare for Transition to Smart Grids</title>
 <link>http://crm.sys-con.com/node/1143429</link>
 <description>SAP AG has announced that utility companies across the globe are adopting SAP AMI® Integration for Utilities software in 2009. The offering, introduced in May 2009, helps utility companies better integrate their metering processes with their backend systems, providing end-to-end clarity into energy usage patterns and translating into operational cost savings as well as reduced cost of ownership for metering solutions. The software also benefits consumers by providing them more insight into their energy consumption and by enabling them to better manage and conserve energy.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1143429&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Wed, 14 Oct 2009 03:11:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1143429</guid>
 <comments>http://crm.sys-con.com/node/1143429#feedback</comments>
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 <title>Sales Executive Enablement - From the Trenches</title>
 <link>http://crm.sys-con.com/node/1138718</link>
 <description>This week, I&#039;ve been covering my learnings from the SAVO Group Summit. You can also read my post on John Aiello&#039;s Introduction of Fluency and Scott Santucci&#039;s escalating the sales conversation. Today, I&#039;d like to share some insights from the trenches. The summit invited company representatives to share their experiences with sales enablement. They had interesting things to share, so...&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1138718&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Thu, 08 Oct 2009 17:37:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1138718</guid>
 <comments>http://crm.sys-con.com/node/1138718#feedback</comments>
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 <title>Working on Monaco Media Forum</title>
 <link>http://crm.sys-con.com/node/1138801</link>
 <description>It&#039;s my fourth year going to Monte Carlo for the Monaco Media Forum. The MMF is an invitation-only get together of about 350 digierati from the media and marketing worlds. Groupe Publicis (the number 4 advertising holding company but number 1 in digital revenue) and HSH Prince Albert II are the main patrons, along with Microsoft, Lenovo, Orange, Google (YouTube) and Booz &amp;#038; Co. I&#039;ve helped with the agenda for a couple of years now. There will be a special panel on media clouds that will include Media Dojo alum Sean Knapp from Ooyala among others. At the event, I&#039;ll launch the MD Guide to Cloud Computing for Media and Marketing. The Guide will be a first stop for business layer media and marketing professionals who need to get a handle on the foundation concepts, tech, companies, and impact of cloud computing on their industry.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1138801&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Tue, 06 Oct 2009 16:53:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1138801</guid>
 <comments>http://crm.sys-con.com/node/1138801#feedback</comments>
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 <title>Amazon Payments Announces Amazon Mobile Payments Service for Developers</title>
 <link>http://crm.sys-con.com/node/1131061</link>
 <description>Amazon Payments LLC, an Amazon.com company, has announced the availability of the Amazon Mobile Payments Service (Amazon MPS), providing developers, merchants and distributors of mobile applications an easy way to process payments from mobile devices and extend Amazon’s 1-Click checkout experience to their customers. Amazon MPS enables tens of millions of Amazon customers to use the existing payment and shipping information in their Amazon.com accounts to make purchases from their mobile devices.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1131061&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Mon, 05 Oct 2009 03:03:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1131061</guid>
 <comments>http://crm.sys-con.com/node/1131061#feedback</comments>
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 <title>The Godfather Guide to Direct Marketing</title>
 <link>http://crm.sys-con.com/node/1130217</link>
 <description>I was perversely inspired to write this because of a recent gorgeous direct mailing I received from local French restaurant. They did a lot of things right. There was some beautiful photography that captured the essence of this charming little bistro. They described how the restaurant and its cuisine were uniquely appealing. They shared some impressive awards and recognitions for their excellence. They included their Web address. And, they even provided a little map that showed me exactly how to find it.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1130217&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Fri, 02 Oct 2009 16:00:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1130217</guid>
 <comments>http://crm.sys-con.com/node/1130217#feedback</comments>
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 <title>Atomic Public Relations Opens Office in London</title>
 <link>http://crm.sys-con.com/node/1126886</link>
 <description>The first of four new Atomic PR offices planned opened this month in London with an initial staff of five, and will serve as the hub for Atomic&#039;s European operations. The office&#039;s starting client portfolio includes global security leader ArcSight, global smart grid technology provider Echelon Corporation, and Roamware, a global provider of voice and data roaming solutions. In addition to early stage capital, Huntsworth is providing managerial and operational support as well as access to its network of wholly owned agencies in major markets outside the U.S. where Atomic does not presently have its own offices&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1126886&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Wed, 30 Sep 2009 19:30:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1126886</guid>
 <comments>http://crm.sys-con.com/node/1126886#feedback</comments>
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 <title>Added Value Launches Global Marketing Initiatives</title>
 <link>http://crm.sys-con.com/node/1123767</link>
 <description>Added Value will also launch Character Creation, a new brand development approach developed to equip clients and their agencies with a more vivid and inspiring portrait of the qualities which turn well-known products into famous brands; and thirdly, a specialist innovation approach, armed with a proprietary new trends offer, and a hi-speed innovation process to help clients get innovation projects out of the pipe and into the market faster than ever before.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1123767&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Tue, 29 Sep 2009 03:00:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1123767</guid>
 <comments>http://crm.sys-con.com/node/1123767#feedback</comments>
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 <title>Cloud Talk with Peter Coffee: What&#039;s Next for the Cloud?</title>
 <link>http://crm.sys-con.com/node/1122197</link>
 <description>Recently I had the pleasure of speaking with Peter Coffee, of eWeek fame.  Peter, as industry veterans may be aware, was eWeek’s Technology Editor, and is now Director of Platform Research for Salesforce.com, a leader in cloud computing. Our conversation began with my blatant attempt at gaining insight about Salesforce&#039;s strategic roadmap, knowing full well only the CEO can answer those type of questions, but you never know what you can glean from a non-response.  Hey, I gave it a shot.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1122197&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Mon, 28 Sep 2009 12:00:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1122197</guid>
 <comments>http://crm.sys-con.com/node/1122197#feedback</comments>
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 <title>Anatomy of Cloud Computing Platform</title>
 <link>http://crm.sys-con.com/node/1120648</link>
 <description>As the IT operations continue to evolve and transform the business towards agility and adaptability to ever changing rules of marketplace, the efficiency of any IT operation is of paramount significance. The phrase ‘time to market&#039; has a completely new meaning in today&#039;s dynamic business environment where the only constant is change. This rapidly changing environment has lead the IT and business leaders alike to re-think the ‘procurement to provisioning&#039; process with one goal in mind - Efficient use of resources.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1120648&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Sat, 26 Sep 2009 13:30:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1120648</guid>
 <comments>http://crm.sys-con.com/node/1120648#feedback</comments>
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 <title>The Fair and the Unfair Inequities of Business</title>
 <link>http://crm.sys-con.com/node/1121450</link>
 <description>I have operated my own small businesses for nearly 25 years and I have a theory: the problems remain the same, only the amounts get bigger. I am a small business professional working, in many cases, with the largest businesses in the country – FORTUNE 500 territory. Our small business is buying the same products and services [...]&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1121450&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Fri, 25 Sep 2009 17:30:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1121450</guid>
 <comments>http://crm.sys-con.com/node/1121450#feedback</comments>
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 <title>It&#039;s the Little Things</title>
 <link>http://crm.sys-con.com/node/1113131</link>
 <description>Before we start cutting price to match the competition, slimming services to make up for the lost margin - maybe we should think again. What little thing can we do to make the customer difference? My trainer is always better with caffeine in hand, so I was motivated to find her coffee. I stopped at a little Ma and Pa gas station - the fourth place I&#039;d tried. The others  were out of brew and too busy to make more on this particular morning.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1113131&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Mon, 21 Sep 2009 14:00:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1113131</guid>
 <comments>http://crm.sys-con.com/node/1113131#feedback</comments>
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 <title>The Power of Simplicity…</title>
 <link>http://crm.sys-con.com/node/1113084</link>
 <description>Driving home from the airport and listening to sports talk radio, the discussion was on great play-by-play sports broadcasters.  To my delight, one of my favorites was on the panel voicing his opinions &amp;#8212; and, it DOES have an impact on your career and business!
Indianapolis is lucky because one of the great radio basketball announcers has made his career calling the games of the Indiana Pacers.  His name is Mark Boyle, and it would be difficult to find anyone better at his craft.  I&amp;#8217;ve met Mark a ...&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1113084&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Mon, 21 Sep 2009 14:00:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1113084</guid>
 <comments>http://crm.sys-con.com/node/1113084#feedback</comments>
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 <title>All Seven Martial Arts Lessons That You Can Apply to Business</title>
 <link>http://crm.sys-con.com/node/1113127</link>
 <description>Over the last few weeks, I presented a lesson or two a week for my readers. For your convenience, here are all seven of the martial arts lessons that I believe you can apply to business. Lesson One: Laying a Foundation – Hapkido is a building program that relies on previous steps along the way to put you in the position to learn the nuances. The thing that frustrates people in training is that if you don’t know the fundamentals and haven’t laid a foundation, you will never master the powerful nuances. This takes a great deal of dedication and hard study but the good news is that you can always go back to that foundation when you are in a pinch. It’s always there waiting for you and it works.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1113127&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Mon, 21 Sep 2009 11:30:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1113127</guid>
 <comments>http://crm.sys-con.com/node/1113127#feedback</comments>
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 <title>Get Greater Business Insights and Relieve IT Cost Pressure?</title>
 <link>http://crm.sys-con.com/node/1086512</link>
 <description>With heightened pressure on today’s businesses from the current global economic woes, figuring out what to do next on many business and technology decision-making levels, and making sure they are the right moves, can make or break your business. Take a moment to consider the following questions.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1086512&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Mon, 21 Sep 2009 06:00:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1086512</guid>
 <comments>http://crm.sys-con.com/node/1086512#feedback</comments>
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 <title>Software Flexibility in the Cloud - Part 4 of 5</title>
 <link>http://crm.sys-con.com/node/1112342</link>
 <description>Platform as a service (PaaS) refers to the tools used to build software applications (software programs) in the cloud. Think of it as a cloud-based development environment for building and managing software applications. These custom-built applications are then hosted on infrastructure as a service (IaaS).&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1112342&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Sun, 20 Sep 2009 06:30:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1112342</guid>
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 <title>Service-now.com New SaaS for ITSM Upgrade</title>
 <link>http://crm.sys-con.com/node/1108437</link>
 <description>Service-now.com EMEA Executive Briefing and User Conference -- Service-now.com, the pioneer of modern SaaS for IT service automation, today announced details of the Service-now.com Fall 2009 release scheduled for Sept. 25, 2009. The new features are designed to help IT service management (ITSM) organizations improve IT service quality based on immediate customer feedback gained through interactive knowledge management and customer satisfaction surveys. &lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1108437&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Wed, 16 Sep 2009 08:00:00 EDT</pubDate>
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 <title>Spam is Not Marketing Content</title>
 <link>http://crm.sys-con.com/node/1108005</link>
 <description>Okay, I&#039;ve had about enough of this mindless, self-serving, me-me-me focused spamming. It was bad enough when it happened via email. Now it&#039;s happening with alarming frequency on LinkedIn, Twitter and Blogs. Can&#039;t people restrain themselves? Do they really think that pelting people with irrelevant messaging is going to help their cause...or their companies? Nobody likes it, so KNOCK IT...&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1108005&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Wed, 16 Sep 2009 02:00:00 EDT</pubDate>
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 <title>Will Customers Nominate Themselves as Stories?</title>
 <link>http://crm.sys-con.com/node/1108410</link>
 <description>If asked, will customers submit themselves as possible case study or success story candidates? From consumer-products companies to B2B to nonprofit organizations, many now actively solicit stories with self-service “Share Your Story” links on their Web sites. Apple created a...
        
            Casey Hibbard&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1108410&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Tue, 15 Sep 2009 19:11:00 EDT</pubDate>
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 <title>Cordys Process Factory</title>
 <link>http://crm.sys-con.com/node/1103643</link>
 <description>&lt;P&gt;&lt;EM&gt;Cordys Process Factory offers easy exchange of situational business apps for customers and partners&lt;/EM&gt;&lt;/P&gt;
&lt;P&gt;Cordys, a leading provider of software for business process innovation has launched Cordys Process Factory Marketplace, where anyone can find or publish MashApps or situational business applications deployable in the Cordys Process Factory Cloud.&lt;/P&gt;
&lt;P&gt;This new marketplace for applications ensures users of any organisation quickly find and deploy useful applications without the need for programming or complex integrations. ISVs can use the Cordys Process Factory to develop their own channels for distribution of applications in the Cloud. Telecom Operators and Service Providers will use Cordys Process Factory Marketplace to provide a differentiated offering of public Cloud services.&lt;/P&gt;
&lt;P&gt;The market for business applications offered as a service in the Cloud is growing rapidly. According to Forrester up to 20% of all business applications offered by ISVs will be in a SaaS deployment by 2016 and up to 15% of corporate middleware will be replaced by PaaS infrastructure in private clouds.1&lt;/P&gt;
&lt;P&gt;Jan Baan, CEO of Cordys: &amp;#8220;The Cordys Process Factory Marketplace allows any organisation to mix and match existing on-premise processes run on enterprise software with services and applications from the Web. This concept enables companies to improve dramatically the way their business can respond to changes in the market.&amp;#8221;&lt;/P&gt;
&lt;P&gt;&amp;#8220;We believe that PaaS will start to replace corporate middleware infrastructures in the very near future. Cordys now offers a multipurpose PaaS platform that bridges the gap between the Cloud and any ERP or legacy system. Instead of investing large amounts of money in time-consuming projects to change enterprise software, companies can now quickly create and deploy their own situational applications,&amp;#8221; added Jan Baan. &lt;/P&gt;
&lt;P&gt;Cordys Process Factory Marketplace offers extended capabilities such as ratings and reviews by users, easy installation and integration with the Google Apps&amp;#8482; suite of communication and collaboration tools.&lt;/P&gt;
&lt;P&gt;1&amp;#160; Platform-As-A-Service Market Sizing by Stefan Ried, Ph.D, Forrester. July 13, 2009&lt;/P&gt;
&lt;P&gt;&lt;STRONG&gt;-ENDS-&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&lt;STRONG&gt;NOTES TO EDITORS&lt;BR &gt;
About Cordys&lt;/STRONG&gt;&lt;BR &gt;
Cordys is a global provider of software for business process innovation and Enterprise Cloud Orchestration. The industry-leading Cordys Business Operations Platform (BOP) consists of a complete suite for next generation Business Process Management (BPM), Business Activity Monitoring (BAM) and innovative SaaS Deployment Frameworks (SDF), delivering a complete Platform as a Service (PaaS) solution. It includes an open, integrated set of tools &amp;amp; technologies including Composite Application Framework (CAF), Master Data Management (MDM) and a SOA Grid. The Cordys platform and its cutting-edge Cloud technology empowers customers to dramatically improve the speed of change, fundamentally altering the way they innovate their Business Operations to achieve a true customer-centric philosophy. Global 2000 companies worldwide have selected Cordys to achieve business performance improvements such as increased productivity, reduced time to market, higher security and faster response to ever-changing market demands. Headquartered in the Netherlands, Cordys is a global company with offices in the USA, the UK, Germany, China, India and Israel. &lt;/P&gt;
&lt;P&gt;&lt;A href=&quot;http://www.cordys.com&quot;&gt;www.cordys.com&lt;/A&gt;&amp;#160; &lt;/P&gt;
&lt;P&gt;&lt;STRONG&gt;For further information:&lt;/STRONG&gt;&amp;#160;&lt;BR &gt;
Richard Merrin&lt;BR &gt;
Spreckley Partners&lt;BR &gt;
T: 020 7388 9988&lt;BR &gt;
E: &lt;A href=&quot;mailto:merrin@spreckley.co.uk&quot;&gt;merrin@spreckley.co.uk&lt;/A&gt; &lt;BR &gt;
&lt;/P&gt;&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1103643&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Sat, 12 Sep 2009 13:15:00 EDT</pubDate>
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 <title>SYS-CON White Paper: 10 Steps to a Successful CRM Implementation</title>
 <link>http://crm.sys-con.com/node/1017238</link>
 <description>A CRM solution can have an enormously positive effect on your business&#039;s bottom line, but a lot can go wrong during a rollout if you haven&#039;t planned properly. Follow these 10 steps to help ensure that your CRM implementation is a success, from the planning stages to post-deployment improvements. &lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1017238&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Fri, 11 Sep 2009 20:00:00 EDT</pubDate>
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 <title>SYS-CON White Paper: CRM Comparison Guide</title>
 <link>http://crm.sys-con.com/node/1017159</link>
 <description>Download this side-by-side comparison guide that breaks down the industry&#039;s top 15 CRM players (including Salesforce.com, RightNow Technologies, NetSuite, Microsoft, Entellium, SugarCRM and Oracle) so you can quickly and easily compare the features and costs of each. &lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1017159&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Fri, 11 Sep 2009 18:15:00 EDT</pubDate>
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 <comments>http://crm.sys-con.com/node/1017159#feedback</comments>
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 <title>SYS-CON White Paper: Enterprise PBX Comparison Guide </title>
 <link>http://crm.sys-con.com/node/1015942</link>
 <description>Compare leading VoIP Phone System and IP PBX companies like Avaya, Fonality, Nortel, Siemens and more, all in one place. VoIP News has prepared a detailed comparison of small and medium business phone and IP PBX systems. The guide examines: Installation &amp; Features, Management &amp; Administration, Security, Support, and Pricing.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1015942&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Fri, 11 Sep 2009 18:00:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1015942</guid>
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 <title>Callidus Software Launches New Commissions Manager Solution on Force.com</title>
 <link>http://crm.sys-con.com/node/1099935</link>
 <description>Callidus Software has unveiled its  Callidus Commissions Manager solution. Commissions Manager is a 100% native Force.com solution that delivers a compelling, easy-to-use application that can be rapidly deployed and can help companies drive adoption of Salesforce CRM. The solution enables sales professionals to manage commissions and claims as part of their day-to-day opportunity management. Callidus Commission Manager is now available on the AppExchange at &lt;a href=&quot;http://www.salesforce.com/appexchange&quot; title=&quot;www.salesforce.com/appexchange&quot;&gt;www.salesforce.com/appexchange&lt;/a&gt;.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1099935&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Wed, 09 Sep 2009 16:00:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1099935</guid>
 <comments>http://crm.sys-con.com/node/1099935#feedback</comments>
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 <title>Stop Being a Marketer</title>
 <link>http://crm.sys-con.com/node/1102545</link>
 <description>Marketing rules are changing all around us. The winners in this new world will be the early adopters who understand the new breed of buyer, take advantage of better and cheaper technology, and deliver problem-solving content. It&#039;s time for marketers to replace traditional publishers. Make sure you aren’t the last one on your block to make the transformation. &lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1102545&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Wed, 09 Sep 2009 10:25:00 EDT</pubDate>
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 <title>Hire Execs Who Love Your Product</title>
 <link>http://crm.sys-con.com/node/1096317</link>
 <description>That&#039;s the title of Dave Winer&#039;s most recent post. To which I say: Amen.

Bunches of people who work for a company are going to be doing it primarily for the money. That&#039;s how our economy works. But if you&#039;re at the top and you&#039;re doing it just for the bucks, ...&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1096317&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Tue, 08 Sep 2009 12:30:00 EDT</pubDate>
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 <title>A Three-Step Process to Getting Started on Twitter…</title>
 <link>http://crm.sys-con.com/node/1084533</link>
 <description>Because Chris had reviewed “Collapse of Distinction,” he and I have shared a dialogue. He’s interesting, smart, funny, and profound. In other words, an extraordinarily cool guy. I noticed that he was having a Tweet-up…an in-person “get-together” for people who follow one another on Twitter…for those who had been a part of a conference where Chris was speaking.

I sent him a Tweet, asking if it would be appropriate for me to come by, even though I was not attending the meeting he was addressing — as I had a speech of my own that same time. Being the nice guy he is, he immediately told me to come by, and he’d buy a drink.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1084533&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Mon, 07 Sep 2009 23:00:00 EDT</pubDate>
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 <title>The Ten Attributes of the Magnetic Sales Professional</title>
 <link>http://crm.sys-con.com/node/1095789</link>
 <description>Google “what it takes to be a successful salesperson” and one will get 121,000 different perspectives on what it takes to be one. However, in today’s competitive landscape what companies are truly looking for is, the rare individuals who can overachieve the sales and revenue goals, retain and increase the share of wallet of the existing client base and have the ability to drive new business in the unsold prospect arena. Sales Organizations want Magnetic Sales Professionals not simply, successful&amp;hellip;&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1095789&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Sun, 06 Sep 2009 03:59:00 EDT</pubDate>
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 <title>New Research Report - Netbook Shipments Twice as High as Laptops</title>
 <link>http://crm.sys-con.com/node/1090395</link>
 <description>In Q2’09, the total notebook PC market posted strong Q/Q and Y/Y growth as units surged past the 38 million mark, as reported in the DisplaySearch Q3’09 Quarterly Notebook PC Shipment and Forecast Report. The mini-note PC (netbook) market was particularly strong, growing 40% Q/Q, which was twice the impressive 22% Q/Q growth rate of larger notebook PCs.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1090395&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Tue, 01 Sep 2009 13:45:00 EDT</pubDate>
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 <title>Top Ten Benefits of CRM</title>
 <link>http://crm.sys-con.com/node/1037476</link>
 <description>Would you board a commercial airline if you knew, 1) the plane was lacking a navigational system, 2) you would be flying to the busiest airport in the world without the aid of an air traffic controller or radar, and 3) the pilots would not have any radio contact to direct their take off or landing approach? Most likely not. CRM is not a fad nor is it a way for your company to act as BIG BROTHER! CRM is a navigational tool that, when used properly it will increase your profitability, productivity and enhance your customers buying experience. I believe that what you are really asking is, what is in it for you, the individual sales rep.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1037476&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Sun, 30 Aug 2009 11:45:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1037476</guid>
 <comments>http://crm.sys-con.com/node/1037476#feedback</comments>
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 <title>A Winning Strategy for Landing Big-Name Customer Stories</title>
 <link>http://crm.sys-con.com/node/1084268</link>
 <description>The key to landing big-name customers for customer stories is finding what motivates each customer (on an individual, departmental or company level). Simply reminding the customer they receive free publicity may not be enough. Here are a few tips for using the win-win storytelling approach.
&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1084268&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Wed, 26 Aug 2009 16:45:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1084268</guid>
 <comments>http://crm.sys-con.com/node/1084268#feedback</comments>
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 <title>Dubli Gift Card Xpress Auctions </title>
 <link>http://crm.sys-con.com/node/1083721</link>
 <description>Dubli Xpress auctions for gift cards have yielded savings from the face value of from 5% to 99%.  Gift cards from stores vary widely but the best deals seem to be from clothing stores such as the GAP and Macys.  Gift cards from credit card companies, namely American Express, Mastercard and Visa ususlly go for a 10% savings in the Dubli Xpress auctions.  The exception being Mastercard where you can get a 18-20% savings.  You can see the stats and results at:&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1083721&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Wed, 26 Aug 2009 10:45:00 EDT</pubDate>
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 <comments>http://crm.sys-con.com/node/1083721#feedback</comments>
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 <title>Where to Plug Your Personal Brand</title>
 <link>http://crm.sys-con.com/node/1077532</link>
 <description>Consistency builds brands, and this is especially true when it comes to personal branding. Once you have identified your own one-or-two-word personal brand and have developed the supporting brand statement or pitch, it is essential that you communicate them consistently...&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1077532&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Tue, 25 Aug 2009 14:00:00 EDT</pubDate>
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 <comments>http://crm.sys-con.com/node/1077532#feedback</comments>
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 <title>Be the CEO of Your Life</title>
 <link>http://crm.sys-con.com/node/1079937</link>
 <description>In life, as in business, branding is more effective, powerful, and sustainable than marketing and sales and an effective way to eliminate your competitors. It&#039;s about influencing others, by creating a brand identity that associates certain perceptions and feelings with that identity. 

Branding isn&#039;t just for companies anymore. There is a new trend called Personal Branding. Successful Personal Branding entails managing the perceptions effectively and controlling and influencing how others perceive you and think of you. Having a strong Personal Brand seems to be a very important asset in today&#039;s online, virtual, and individual age. It is becoming increasingly essential and is the key to personal success. &lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1079937&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Tue, 25 Aug 2009 08:26:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1079937</guid>
 <comments>http://crm.sys-con.com/node/1079937#feedback</comments>
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 <title>Personal Branding Book Review by Dave Ulrich</title>
 <link>http://crm.sys-con.com/node/1079934</link>
 <description>When you have read Hubert Rampersad’s outstanding book Authentic Personal Branding, you will probably wondering “what does this all mean?” It is nearly impossible to retain all the details of four stages of the authentic personal branding model, you will want to remember some of the messages of this book and how they can be applied to you and your personal and professional life&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1079934&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Tue, 25 Aug 2009 08:26:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1079934</guid>
 <comments>http://crm.sys-con.com/node/1079934#feedback</comments>
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 <title>Build Your Business with Authentic Personal Branding and Social Media Marketing</title>
 <link>http://crm.sys-con.com/node/1079913</link>
 <description>In today’s online, virtual, and individual age and in the rapidly evolving world of Internet authentic personal branding and social media have begun playing a leading role. To stay ahead of the game, you need to have a strong personal brand and need to know how to use innovative social media to maximum effect. This master class will guide you to become a powerful authentic personal brand and introduce you to the many opportunities offered by social media.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1079913&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Tue, 25 Aug 2009 08:26:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1079913</guid>
 <comments>http://crm.sys-con.com/node/1079913#feedback</comments>
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 <title>A Balancing Act for Life </title>
 <link>http://crm.sys-con.com/node/1079939</link>
 <description>Hubert Rampersad is one of the most interesting people I have ever met. His interests range from corporate quality to individual happiness. His book, Personal Balanced Scorecard: The Way to Individual Happiness, Personal Integrity and Organizational Effectiveness, which has been translated into 20 languages, discusses the intersection of individual and organizational well-being.

He has developed an overall framework that integrates methodologies such as performance management, talent management, and total quality management, and enables organizations and individuals to work together for common benefit.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1079939&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Tue, 25 Aug 2009 08:26:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1079939</guid>
 <comments>http://crm.sys-con.com/node/1079939#feedback</comments>
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 <title>Business Martial Arts Lesson – Quiet the Voices</title>
 <link>http://crm.sys-con.com/node/1081445</link>
 <description>Quiet the voices – While in training, I like to sit in a lotus position, close my eyes and drift inward. There is usually some kind of a striking class like Karate being taught before Hapkido and it can get quite loud in there, but no matter. When you learn to go inward, you are able to quiet all voices and return to the very center of existence. It is from that core that you will operate. Not from a place of continuing definitions of what matters for everyone else, but from what matters from your very foundation.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1081445&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Tue, 25 Aug 2009 07:54:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1081445</guid>
 <comments>http://crm.sys-con.com/node/1081445#feedback</comments>
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 <title>A New Type of Software . . .</title>
 <link>http://crm.sys-con.com/node/1077201</link>
 <description>Here&amp;#8217;s an idea for a new type of software&amp;#8230;
You plug in all of the information about your family &amp;#8212; birthdays, anniversaries, names of your kid&amp;#8217;s teachers, likes and dislikes of each member of your clan &amp;#8212; hit &amp;#8220;Save&amp;#8221; and let the software do the rest.
You also can get a virtual assistant in India who will be notified by the software when a birthday comes around, and he or she will take care of obtaining and delivering the gift. Don&amp;#8217;t worry about your spouse &amp;#8212; this program will make certain he ...&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1077201&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Wed, 19 Aug 2009 17:30:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1077201</guid>
 <comments>http://crm.sys-con.com/node/1077201#feedback</comments>
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 <title>Keep Your Eye on the Revenue</title>
 <link>http://crm.sys-con.com/node/1076089</link>
 <description>Regardless of how you choose to create your go-to-market strategy, how you execute your launch, how you drive momentum - there&#039;s one key to a great launch. Keep your eye on the revenue. That&#039;s your true measure of success.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1076089&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Wed, 19 Aug 2009 09:00:00 EDT</pubDate>
 <guid isPermaLink="true">http://crm.sys-con.com/node/1076089</guid>
 <comments>http://crm.sys-con.com/node/1076089#feedback</comments>
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