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 <title>All Seven Martial Arts Lessons That You Can Apply to Business</title>
 <link>http://crm.sys-con.com/node/1113127</link>
 <description>Over the last few weeks, I presented a lesson or two a week for my readers. For your convenience, here are all seven of the martial arts lessons that I believe you can apply to business. Lesson One: Laying a Foundation – Hapkido is a building program that relies on previous steps along the way to put you in the position to learn the nuances. The thing that frustrates people in training is that if you don’t know the fundamentals and haven’t laid a foundation, you will never master the powerful nuances. This takes a great deal of dedication and hard study but the good news is that you can always go back to that foundation when you are in a pinch. It’s always there waiting for you and it works.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/1113127&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Mon, 21 Sep 2009 11:30:00 EDT</pubDate>
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 <title>Why SOA Is a Good Fit for CRM Solutions</title>
 <link>http://crm.sys-con.com/node/986756</link>
 <description>Online commerce is no longer just for consumer products, but also for direct and indirect goods and services. As a result, new demands are placed on classic customer relationship management (CRM) applications. While most have successfully automated customer-facing interactions (such as order capture, configuration, pricing, and order query), they still rely on external systems to process subsequent steps (such as invoicing, fulfillment, and pick-pack-ship), which are completed in a back-office enterprise resource planning (ERP) application. &lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/986756&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Sun, 07 Jun 2009 10:15:00 EDT</pubDate>
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 <title>Engelbart&#039;s Usability Dilemma: Efficiency vs Ease-of-Use</title>
 <link>http://crm.sys-con.com/node/536976</link>
 <description>The mouse was the original idea of Doug Engelbart who was the head of the Augmentation Research Center (ARC) at Stanford Research Institute. Engelbart&#039;s philosophy is best embodied, in my opinion, in the design of another device that he invented, the five-finger keyboard - with keys like a piano, used by one hand. The problem was, Engelbart&#039;s five-finger keyboard and mouse combination was very difficult to learn.&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/536976&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Thu, 10 Apr 2008 09:15:00 EDT</pubDate>
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 <title>Virtualization, SaaS &amp; SOA: Introducing Service Oriented Programming</title>
 <link>http://crm.sys-con.com/node/467329</link>
 <description>The advent of SOA and standard-base Web services together with Internet based delivery models has provided the essential base for facilitating new software platform innovations. One of these innovations is a breakthrough software componentization technique that we have coined Service Oriented Programming (SOP). While SOA focuses on communication between systems using &#039;service operations,&#039; SOP provides a new technique to build agile application modules using in-process, native service operations as the &#039;units of assembly.&#039;&lt;p&gt;&lt;a href=&quot;http://crm.sys-con.com/node/467329&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Mon, 25 Feb 2008 10:15:00 EST</pubDate>
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