Top Stories

Forceworks Sure, I can show you a demo of CRM, but why? I am not a fan of customer demos or trials. To paraphrase the infamous Tommy Boy, “Sure I could demo CRM for you, you can also get a good look at a T-Bone by shoving your head up a cow’s ass… but I’ll take the butcher’s word for it”. I swear I will use that line one day. But, the fact is, the client is not going to take my word for anything, at least not initially. I think the worst thing that can happen, and I am speaking specifically to the SMB space, is for a client to sign up for a free 30 day trial of CRM. I was speaking to someone “in the know” at Microsoft who said that typically when someone signs up for a trial they may spend a little bit of time immediately that first day or even hour, but most of the time they do not log in again during the trail. I can’t remember how many times a client has called... (more)

In 2014 Big Data Investments Will Account for Nearly $30 Billion - Eventually Accounting for $76 Billion by 2020 End

DALLAS, Aug. 21, 2014 /PRNewswire-iReach/ -- Amid the proliferation of real time data from sources such as mobile devices, web, social media, sensors, log files and transactional applications, Big Data has found a host of vertical market applications, ranging from fraud detection to R&D. Photo - http://photos.prnewswire.com/prnh/20140821/138541 "Big Data Market: 2014 – 2020 – Opportunities, Challenges, Strategies, Industry Verticals & Forecasts" Key Findings: In 2014 Big Data vendors will pocket nearly $30 Billion from hardware, software and professional services revenues Big Data investments are further expected to grow at a CAGR of nearly 17% over the next 6 years, eventually accounting for $76 Billion by the end of 2020 The market is ripe for acquisitions of pure-play Big Data startups, as competition heats up between IT incumbents Nearly every large scale IT ven... (more)

CDC Software Intends to Sell its Holdings in Chordiant Software, Inc.

CDC Software Corporation (NASDAQ: CDCS), a global provider of enterprise software applications and services, today announced that, as it disclosed on its conference call last Friday, it intends to sell its holdings in Chordiant, which totaled 392,762 shares of Chordiant, or approximately 1.3 percent of Chordiant’s 30.4 million shares outstanding, as of January 5, 2010. As a Chordiant shareholder, CDC Software does not believe that Chordiant has acted in the best interests of its shareholders in evaluating its offer. On January 11, 2010, Chordiant issued a press release responding to CDC Software’s proposal. In the press release, Chordiant rejected the offer stating that the proposal undervalues Chordiant and is not in the best interests of Chordiant’s shareholders. The Chordiant release also states that there was no prior acquisition-related dialogue between Chordi... (more)

Pharmaceutical Company Angelini Deploys Cegedim Relationship Management’s Cloud Based Mobile Intelligence CRM to Maximize Customer Engagement

Cegedim Relationship Management today announced that pharmaceutical company, Angelini, is implementing the award-winning* Mobile Intelligence customer relationship management (CRM) solution for iPad™**, MI Touch, for their Primary and Specialty sales forces in Italy. Additionally, Angelini is leveraging Cegedim’s OneKey, the world’s most complete healthcare practitioner (HCP) database. Angelini is a leader in the healthcare and well-being market in the pharmaceutical and mass-market sectors. It is an international group with branches in 19 countries and worldwide product distribution. As in many other countries, in Italy, the pharmaceutical industry is expected to continue to face myriad challenges. Consequently, companies are seeking to gain strategic and tactical advantages through next generation CRM tools that optimize customer interactions to achieve success as... (more)

Avtex Announces Strategic Partnership with Sitecore

Avtex, a provider of integrated interaction solutions, announced today its partnership with Sitecore, the global leader in customer experience management software. As a Sitecore solutions partner, Avtex is now authorized to provide its customers with customized web experiences through Sitecore solutions for a total system delivery to end users. The partnership strengthens Avtex’s offerings by integrating Sitecore’s highly advanced customer experience platform with their expertise and implementation of customer experience technologies within the Microsoft stack of products and services. Built on .NET technology, Sitecore is fully compatible with Microsoft software, allowing Avtex to provide a powerful solution to easily manage content. With Sitecore certified developers on staff, Avtex can create powerful personalized websites and portal solutions that are seamlessl... (more)

OSS/BSS Market - Asia Pacific & Global Industry Analysis, Size, Share, Growth, Trends & Forecast to 2018

DUBLIN, Feb. 14, 2014  /PRNewswire/ --Research and Markets (http://www.researchandmarkets.com/research/fmxw9r/ossbss_market) has announced the addition of the "OSS/BSS Market - Asia Pacific & Global Industry Analysis, Size, Share, Growth, Trends & Forecast to 2018" report to their offering. (Logo: http://photos.prnewswire.com/prnh/20130307/600769) OSS/BSS (operational supports system/business supports system) is used by telecommunications service providers in order to manage their network as well as their customer base. It entails services such as order management, provisioning, Customer Relationship Management (CRM) and billing among others. Increasing adoption of convergent billing systems and the growing telecommunication industry are among the key factors driving this market. This report segments the global OSS/BSS market in terms of geography into North America... (more)

ShoreTel Supercharges Business Intelligence for the World's #1 CRM with End-to-End Integration of Communications Platform

SUNNYVALE, Calif., Feb. 18, 2014 /PRNewswire/ -- ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions for the cloud and premises, today launched an integrated solution for the world's #1 CRM application, enabling users to have comprehensive business intelligence with a 360 degree view of sales, support and marketing customer interactions. (Logo: http://photos.prnewswire.com/prnh/20131118/MM19469LOGO) By integrating two mission-critical platforms – the communications platform and a company's critical enterprise application – businesses now have comprehensive reporting on the effectiveness of all communications and customer interactions. ShoreTel's single source view provides insights that enable higher productivity and more effective collaboration of sales, support and marketing organizations for... (more)

Selly CRM - Personal Productivity App for Individuals and SMBs

ATLANTA, April 22, 2014 /PRNewswire-iReach/ -- Atlanta based A1 Software Group, LLC officially announces its newest release with the exciting launch of the iOS® simplified CRM productivity app, "Selly CRM." The app is an all in one personal customer relationship management (CRM) tool that allows you to easily manage your clients, inventory, and opportunities without having to invest in PC-based or cloud versions of "heavy" enterprise CRM software.  Tailored for the independent sales professional who needs a simple but powerful tool to manage their customer lists and inventory from any iOS® device, "Selly CRM" is available on the Apple iTunes App Store worldwide for only $5 USD.  "Selly CRM" integrates with your DropBox® account to backup and import contacts, and works with standard iCloud features to save critical customer data. (Photo: http://photos.prnewswire.com... (more)

Jobscience Consumerized Talent Search Elevates Recruiters Beyond a 'Boolean Black Belt' With Zero Training

SAN FRANCISCO, CA -- (Marketwired) -- 04/29/14 -- Jobscience, Inc., the leader in CRM-based Recruiting, today announced Jobscience PowerSearch, a unique visual interactive ATS/CRM (Applicant Tracking System/Contact Relationship Management) search tool within the Jobscience platform that requires no training and 'leaves no recruiter behind.' Jobscience PowerSearch instantly broadens the usability of internal ATS/CRM databases, which can transform them into highly valued intellectual property and a sustainable competitive advantage for recruiting organizations. "In today's world where consumer application user experience is the new standard for enterprise applications, recruiters should not require a Boolean Black Belt to get maximum value out of their ATS system," said Miranda Nash, president of Jobscience. "In addition, even the most experienced user is forced to g... (more)

The Top 250 Players in the Cloud Computing Ecosystem

In the run-up to the next Cloud Expo, 7th Cloud Expo (November 1–4, 2010) being held at the Santa Clara Convention Center in Silicon Valley, it's time to give my earlier list a complete overhaul. Here, accordingly, is an expanded list of the most active players in the Cloud Ecosystem. I have increased it from the 'mere' 150 I identified back in January of this year, to 250, testimony – as if any were needed! – to the fierce and continuing growth of the "Elastic IT" paradigm throughout the world of enterprise computing. Editorial note: The words in quotation marks used to describe the various services and solutions in this round-up are in every case taken from the Web sites of the companies themselves. Omissions to this Top 250 list should be sent to me via Twitter (twitter.com/jg21) and I will endeavor to include them in any future revision of this newly expanded rou... (more)

Cloud Expo New York Call for Papers Now Open

Early Bird Savings Cloud Expo Cloud computing is a game changer. The cloud is disrupting traditional software and hardware business models by disrupting how IT service gets delivered. Entrepreneurial opportunities abound as this classic disruptive technology begins to proliferate, so it is no surprise that SYS-CON's industry-leading International Cloud Expo is going from strength to strength. The 5th International Cloud Expo, to be held April 19-21, 2010, at the Jacob Javits Convention Center in New York, NY, announces that its Call for Papers is fast approaching. Topics on which submission are welcome include all aspects of providing or using massively scalable IT-related capabilities as a service using Internet technologies (see suggested examples below). Help plant your flag in the fast-expanding business opportunity that is The Cloud: submit your speaking propos... (more)

IoT & Smart Cities Stories
Bill Schmarzo, Tech Chair of "Big Data | Analytics" of upcoming CloudEXPO | DXWorldEXPO New York (November 12-13, 2018, New York City) today announced the outline and schedule of the track. "The track has been designed in experience/degree order," said Schmarzo. "So, that folks who attend the entire track can leave the conference with some of the skills necessary to get their work done when they get back to their offices. It actually ties back to some work that I'm doing at the University of San...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...
Bill Schmarzo, author of "Big Data: Understanding How Data Powers Big Business" and "Big Data MBA: Driving Business Strategies with Data Science," is responsible for setting the strategy and defining the Big Data service offerings and capabilities for EMC Global Services Big Data Practice. As the CTO for the Big Data Practice, he is responsible for working with organizations to help them identify where and how to start their big data journeys. He's written several white papers, is an avid blogge...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...
If a machine can invent, does this mean the end of the patent system as we know it? The patent system, both in the US and Europe, allows companies to protect their inventions and helps foster innovation. However, Artificial Intelligence (AI) could be set to disrupt the patent system as we know it. This talk will examine how AI may change the patent landscape in the years to come. Furthermore, ways in which companies can best protect their AI related inventions will be examined from both a US and...
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities - ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups.
Chris Matthieu is the President & CEO of Computes, inc. He brings 30 years of experience in development and launches of disruptive technologies to create new market opportunities as well as enhance enterprise product portfolios with emerging technologies. His most recent venture was Octoblu, a cross-protocol Internet of Things (IoT) mesh network platform, acquired by Citrix. Prior to co-founding Octoblu, Chris was founder of Nodester, an open-source Node.JS PaaS which was acquired by AppFog and ...
The deluge of IoT sensor data collected from connected devices and the powerful AI required to make that data actionable are giving rise to a hybrid ecosystem in which cloud, on-prem and edge processes become interweaved. Attendees will learn how emerging composable infrastructure solutions deliver the adaptive architecture needed to manage this new data reality. Machine learning algorithms can better anticipate data storms and automate resources to support surges, including fully scalable GPU-c...
Cloud-enabled transformation has evolved from cost saving measure to business innovation strategy -- one that combines the cloud with cognitive capabilities to drive market disruption. Learn how you can achieve the insight and agility you need to gain a competitive advantage. Industry-acclaimed CTO and cloud expert, Shankar Kalyana presents. Only the most exceptional IBMers are appointed with the rare distinction of IBM Fellow, the highest technical honor in the company. Shankar has also receive...